Client Success Technical Manager

About this role

<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><h2><strong>🚀 Where Innovation Meets Entertainment</strong></h2> <p>We are a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue.</p> <p>Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.</p> <p>If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.</p> <h2><strong>Your Mission</strong></h2> <p data-start="351" data-end="471">We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our COO.</p> <p data-start="473" data-end="761">You will take ownership of a portfolio of client accounts, acting as their main point of contact and trusted advisor. Your mission will be to build strong, long-term relationships, ensuring clients achieve maximum value from the Onebox platform and identifying opportunities for growth.</p> <p data-start="763" data-end="1072">You will guide customers through every stage of their journey — from onboarding to ongoing optimization — managing their needs proactively and strategically. Working hand-in-hand with Sales, Product, and Tech teams, you will ensure a seamless client experience while driving retention and account expansion.</p> <h2><strong>About the role:</strong></h2> <ul> <li>Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting</li> <li>Manage daily client requests, from incident resolution to platform configuration and data exports</li> <li>Provide onboarding, training, and ongoing support to help clients get the most out of our ticketing platform</li> <li>Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience</li> <li>Support on-site operations during live events when needed</li> <li>Play a key role in driving customer satisfaction and identifying opportunities for improvement</li> </ul> <h2><strong>About you: </strong></h2> <ul> <li>Experience in customer support, ideally in a SaaS environment</li> <li>Confident troubleshooting technical issues with a hands-on mindset</li> <li>Fluent in French, English and Spanish (written and spoken)</li> <li>Tech-savvy, detail-oriented, and focused on client experience</li> <li>Comfortable working cross-functionally with internal teams</li> <li>Valid driver’s license for occasional on-site support</li> <li>Knowledge of ticketing industry is a big plus</li> <li>Bonus: knowledge of networks or event tech</li> </ul> <h2><strong>Your benefits & perks: </strong></h2> <ul> <li>Have a real impact on the company's growth and evolution</li> <li>Great work environment with a young, international team of talented people to work with</li> <li>25 days, accrued month by month.</li> <li>40% discount on all events on Fever</li> <li>Health insurance with 50/50 cost sharing between Fever and the employee.</li> <li data-stringify-indent="0" data-stringify-border="0">Wellness pass (ex-Gymlib)</li> <li data-stringify-indent="0" data-stringify-border="0">Transport compensation</li> <li data-stringify-indent="0" data-stringify-border="0">Meal tickets</li> <li data-stringify-indent="0" data-stringify-border="0">English & Spanish Lessons</li> <li data-start="857" data-end="922">Hybrid remote working policy!</li> </ul> <p>Apply now and become part of the Customer Success team!</p> <p>Want to know more about us? Check out our website<a href="https://www.oneboxtds.com/"> www.oneboxtds.com</a> to learn more about us.</p><div class="content-conclusion"><p>Thank you for considering joining Fever. We cannot wait to learn more about you!</p> <p>If…