Client Success Manager - Trivium Group

About this role

Remote | Full-Time | Amazon Growth Agency

Trivium Group is an Inc. 5000-ranked, Clutch Award-winning Amazon growth agency. We manage millions in ad spend and help brands scale profitably on the world’s most competitive marketplace. Our CSMs don’t manage accounts — they own outcomes.

We're hiring a Client Success Manager with real e-commerce and marketplace advertising experience who moves fast thinks in data, sweats the details, and treats every client like their own business.
Requirements
What You’ll Actually Do

Own 40 client accounts end-to-end
You are the single point of accountability for client results and retention
Run onboarding, set strategy, deliver results, retain the account — the full lifecycle
2-hour response time during business hours, no exception

Drive results, not reports
Analyze brands' performance and profitability weekly
Diagnose problems before the client notices them
Translate numbers into clear, confident client communication

Execute with precision
Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles)
Log every change. Document every decision. Nothing slips through the cracks.
Coordinate with PPC/Amazon strategists daily — you own the relationship, they own execution, and both of you own the result
Flag and escalate within hours, not days

Operate at Trivium’s pace
We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose.
When something breaks, you fix it the same day or escalate by EOD
You’ll manage 1,000+ Slack messages a day with structure and discipline — unread = your to-do list
If performance is flat for 3 weeks, you’re already pitching the strategic pivot

Who This Is For
3+ years of CSM or account management experience at a digital/e-commerce agency (Amazon agency experience is a major plus)
You’ve managed 20+ client accounts simultaneously and didn’t drop the ball
You’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and margin
You’re fast — you hate waiting, you hate bottlenecks, you move things forward
You’re detailed — your reports don’t have typos, your data is always current, your processes are documented
You communicate with clarity and confidence — clients trust you because you know what you’re talking about
You take ownership — you don’t say “that’s not my job”
You have hands-on experience running or managing Meta Ads, Google Ads, or Amazon/Shopify growth for e-commerce brands selling physical products
Fluent English (written and spoken — advanced level required)

Who This Is NOT For
You prefer a predictable, low-pressure environment
You need to be told what to do every day
You think “good enough” is good enough
You avoid difficult conversations with clients
You’re not comfortable making decisions with imperfect data
Benefits

Compensation & Benefits
$4,000–$7,000/month (based on experience)
100% Remote
25 PTO days + 9 paid holidays
Professional development + direct mentorship from leadership
Join an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spend

The Tools You’ll Use
Slack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, ClickUp, and AI-powered internal tools (including our proprietary AI ops agent).

How to Stand Out
In your interview, tell us about a time you saved a client who was about to churn. What did you see? What did you do? What happened? We want specifics, not buzzwords.