Client Success Manager

About this role

<div class="content-intro"><h3>About Lantern</h3> <p>Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. </p> <p><strong>About You:</strong></p> <ul> <li>You use <strong>LOGIC </strong>in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. </li> <li><strong>INCLUSION </strong>is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.</li> <li>You have the <strong>GRIT</strong>, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. </li> <li>You care deeply for your customers are driven to keep <strong>HUMANITY </strong>in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.</li> <li>Integrity guides you in life. Focusing on the <strong>TRUTH </strong>vs. giving people the answers they want to hear. </li> <li>You thrive in a Team Environment. Collaboration is key in innovation and creating change.</li> </ul> <p>These pillars of <strong>LIGHT </strong>are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this <strong>LIGHT</strong>, individuals can find their way to the best care, resources, and support they need to get back to life. </p> <p> </p> <p>If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.</p> <p>Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.</p> <hr> <p> </p></div><div class="styles--2BkR3" data-ui="job-description"> <div class="styles--2BkR3" data-ui="job-description"> <p><span class="TextRun SCXW155439629 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW155439629 BCX8" data-ccp-parastyle="Normal (Web)">The CS</span><span class="NormalTextRun SCXW155439629 BCX8" data-ccp-parastyle="Normal (Web)">M </span><span class="NormalTextRun SCXW155439629 BCX8" data-ccp-parastyle="Normal (Web)">will </span><span class="NormalTextRun SCXW155439629 BCX8" data-ccp-parastyle="Normal (Web)">be responsible for</span><span class="NormalTextRun SCXW155439629 BCX8" data-ccp-parastyle="Normal (Web)"> cultivating and </span><span class="NormalTextRun SCXW155439629 BCX8" data-ccp-parastyle="Normal (Web)">maintaining</span><span class="NormalTextRun SCXW155439629 BCX8" data-ccp-parastyle="Normal (Web)"> strong relationships with a portfolio of clients</span></span><span class="TrackedChange SCXW155439629 BCX8"><span class="TextRun Highlight SCXW155439629 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW155439629 BCX8" data-ccp-parastyle="Normal (Web)">,</span></span></span><span class="TextRun SCXW155439629 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW155439629 BCX8" data-ccp-parastyle="Normal (Web)"> both existing and new, </span></span><span class="TextRun SCXW155439629 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW155439629 BCX8" data-ccp-parastyle="Normal (Web)">ensuring successful day‑to‑day delivery and long‑term value from our products and services. This is a highly hands‑on role that blends proactive planning with daily execution, requiring strong follow‑through, attention to detail, and ownership of client needs.</span></span><span class="EOP SCXW155439629 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":300}"> </span></p> <p><span class="TextRun SCXW117546952 BCX8" lang="EN-US"…