Client Success Manager

About this role

<div class="section page-centered" data-qa="job-description"> <div class="section page-centered" data-qa="job-description"> <div><strong>Position Overview:</strong></div> <div> </div> <div>Do you love tech 💻, but have a passion for people too 🥰? As a Client Success Manager with accesso Horizon, you will oversee all tasks and communication related to existing and prospective clients of VGS. You will also be responsible for participating in the collection of clients and prospects requirements, proposing solutions and acting as the interface between the market and the internal Product Manager/R&D. With an expansive feature set, globalized functionality and robust scaling capabilities, <strong>accesso Horizon</strong> supports attractions in all aspects of selling, distribution and the redemption of tickets in one unified platform. We're looking for people who are patient, team players 🤝, and love helping others. </div> <div> </div> <div>At this time, we are not at quota and unable to hire foreigners. Singaporeans and Permanent Residents of Singapore are encouraged to apply.</div> <div> </div> <div><strong>Location:</strong> This role is 100% onsite and will work out of our Singapore office with occasional work at client sites.</div> <div><strong>Reports to:</strong> Director of Client Success</div> <div><strong>Travel ✈️ Requirement:</strong> 25% to Client Locations </div> </div> <div class="section page-centered"> <div> </div> </div> <div class="section page-centered"> <h4><strong><span data-contrast="auto">What you’ll be working on:</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></h4> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Testing and Troubleshooting of all applications released by the development team, ensuring quality testing for release to clients</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Assisting R&D in improving and enhancing applications</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Documenting all bugs with replication steps for R&D team</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Assist in writing documentation such as Manuals and Release Notes for clients and/or projects. This includes but is not limited to configuration and system requirements, lists, and maintenance for both internal and external projects</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li…