Client Success Manager

Sobre esta vaga

Client Success Manager (Remote)
Work Hours: Monday–Friday, 7:00 AM–4:00 PM or 6:30 AM–3:30 PM PT, depending on business needs. To be confirmed upon hire.
Lunch Break: 1 hour
Rate: $1,500-$2,500 USD/month depending on experience (with high opportunity for more as we grow)
Open to candidates in El Salvador and/or Philippines.
About Winning Assistants

Winning Assistants is one of the fastest-growing offshore staffing agencies in the U.S. We help doctors, clinic owners, and service-based businesses scale faster by connecting them with highly trained virtual assistants who streamline their operations, reduce costs, and increase profitability. We’ve helped thousands of businesses build leaner, smarter teams — and we’re just getting started. This is a fast-paced, high-performance environment — you must be able to stay composed under pressure, handle urgent issues, and solve problems quickly without getting overwhelmed.
We’re building something big — and we’re looking for passionate A-players who want to grow fast, lead from the front, and be part of something special.
The Role: Client Success Manager
We’re looking for a proactive, detail-oriented, high-performance Client Success Specialist to serve as the main point of contact for a minimum of 30–50+ active client accounts. You’ll be the face of the company for our clients — ensuring their journey with us is smooth, responsive, and results-driven.
From onboarding and interview scheduling to follow-ups and daily support calls, you’ll be the heartbeat of the client relationship. You’ll work hand-in-hand with our Chief Client Success Officer and HR team to ensure we’re delivering a world-class experience every single time.
What You’ll Be Doing
Client Communication & Relationship Management

• Serve as the primary point of contact for clients via Slack, email, text, and phone

• Maintain a friendly, professional, and polished tone across all touchpoints

• Respond quickly, follow up proactively, and escalate issues when needed

• Manage client expectations, build trust, and ensure they always feel supported

Onboarding & Interview Coordination

• Guide new clients through our onboarding process.

• Have a basic understanding of recruitment and job analysis to help identify clients' staffing needs, job responsibilities, required skills, and ideal VA qualifications.

• Assist clients in clarifying job requirements and expectations to ensure proper alignment with potential VA candidates.

• Confirm and follow up on intake forms, expectations, and interview debriefs.

• Schedule, confirm, and recap Zoom interviews between clients and VA candidates.

• Collaborate with our internal HR and Talent Sourcing teams to ensure candidates align with client requirements and keep the hiring process moving smoothly.

Client Status & Document Tracking

• Keep internal records and Google Docs updated in real-time based on clients' statuses

• Ensure all action items and communications are documented and completed on time

Inbox & Admin Management

• Manage client email threads professionally and promptly

• Flag and escalate time-sensitive messages

• Maintain organized, prioritized communication across 30–50+ client accounts

• Send out Zoom links, confirm meetings, and document next steps

This Role Is Not for You If:

• You’re not thick-skinned or struggle to remain calm and professional during high-pressure situations or client escalations.

• You’re uncomfortable communicating directly with clients via Zoom, phone calls, or video meetings.

• You frequently make avoidable mistakes, lack attention to detail, or fail to double-check your work.

• You lack initiative, critical thinking, or problem-solving skills and rely on others to resolve challenges.

• You struggle to manage multiple clients and priorities or lack urgency, responsiveness, and follow-through.

• You’re juggling multiple jobs or simply looking for “another remote job” rather than a role you can fully commit to and grow in.

Requirements
What We’re Looking For
Must-Haves:

•
Ability to stay composed and solutions-focused in high-pressure/fast-paced situations

•
Previous experience in client success, customer support, or account management

•
Fast, clear, confident, and professional communicator (written and verbal)

•
Proactive, self-motivated, and resourceful — able to take initiative and solve problems without constant supervision

•
Strong attention to detail — consistently double-checks work, catches mistakes, and follows through on responsibilities

•
Highly organized and responsive — able to manage multiple client accounts, prioritize tasks, and meet deadlines without reminders

•
Accountable and coachable — takes ownership of mistakes, welcomes feedback, and consistently applies what they've learned

•
Strong critical thinking and problem-solving skills — able to make sound decisions and use available resources independently

• Tech-savvy and confident with:

• Slack / Google Workspace (Gmail, Docs, Sheets, Drive)

• Zoom and scheduling tools

• Comfortable and confident joining daily video calls and client-facing meetings

• Phone accessible during work hours

Bonus Points:

• You’ve worked in an agency environment (e.g., digital marketing, staffing, recruitment, SaaS)

• You’ve handled high-volume client accounts or worked with fast-paced teams

• You’re passionate about customer experience, client satisfaction, and retention

• You have experience with project coordination, client onboarding, or executive assistance

Tools & Setup Requirements

• Reliable desktop/laptop

• High-speed internet (10 Mbps minimum)

• Quiet, professional home office

• Webcam and noise-canceling headset

• No concurrent work obligations

Additional Requirements

• Must be available full-time (Monday–Friday)

• Must pass a background check (NBI or local police clearance)

Perks & Growth:

• High-impact role with real leadership opportunity

• Work with fast-growing U.S. companies and top-tier medical…