Client Success Manager

About this role

Location: Remote (Tampa, Florida)
About the Role
SmartScale360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S.-based clients.
You’re a Strong Fit If You Have:

• 3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field

• Experience managing U.S.-based clients or working with U.S. companies is strongly preferred

• Strong verbal and written English communication skills, with confidence communicating directly with clients

• Proven experience managing client relationships, account portfolios, customer onboarding, and client retention

• Experience coordinating with Recruitment, Operations, HR, or cross-functional teams

• Strong problem-solving skills with the ability to handle client concerns, escalations, and service issues

• Experience conducting client check-ins, business reviews, performance updates, or account reviews

• Familiarity with CRM systems, account management platforms, and project management tools

• Strong organizational and time-management skills with the ability to manage multiple client accounts and priorities

• Self-motivated, detail-oriented, and comfortable working independently in a remote work environment

• Recruitment or staffing experience is a strong advantage

What You’ll Do:

• Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycle

• Build and maintain strong long-term client relationships through proactive communication and regular follow-ups

• Lead client onboarding and implementation, ensuring a smooth transition from sales to operations

• Understand client goals, requirements, and expectations and ensure services are aligned with their business needs

• Conduct regular client check-ins, account reviews, and performance updates

• Monitor client satisfaction, engagement, account health, and service performance

• Address client concerns, resolve issues, and coordinate escalations and solutions when needed

• Partner with Recruitment, Operations, and Leadership teams to ensure client needs are met

• Track client metrics, account activity, deliverables, renewals, and key milestones

• Maintain accurate CRM records, account notes, reports, and client documentation

• Identify opportunities for client retention, account expansion, upselling, and service improvement

• Support contract renewals and strengthen long-term client partnerships

• Identify process improvements that enhance customer experience, client satisfaction, and operational efficiency

Tools & Technology:

• CRM: HubSpot, Salesforce, Zoho, or similar

• Communication: Slack, Microsoft Teams, Zoom, Google Meet

• Productivity: Google Workspace, Microsoft Office

• Project Management: Asana, ClickUp, Monday.com, or similar

Schedule:

• Monday - Friday (flexibility is a plus)
Before You Apply
⚠️ Please apply only if you have hands-on experience in Client Success, Customer Success, Account Management, Client Relations, or a related client-facing role, and are confident communicating with U.S.-based clients in English.

Originally posted on Himalayas