Client Success Manager

About this role

Our client is a leading slot games provider in the online gambling industry, headquartered in Prague. The company is recognized for creating innovative, high-quality games with engaging mechanics and immersive design, enjoyed by players worldwide. With a strong international presence across Prague, Malta, and Latin America, they continue to set benchmarks in the iGaming market.

Responsibilities: Manage independently a portfolio of 100+ clients Building and improving relationships with new and existing clients (new clients that are brought in the company by Sales department) Maintaining a strong relationship external with the clients and internal with different departments (marketing, compliance, sales)) Daily b2b communication via chat and video calls focus on growing the revenue and achieving a win-win result in order to secure a healthy long term relationship Manage independently the promotions given to the clients Requirements 2+ years of related experience in customer care or customer relationship management Ability to find contacts (no cold calling, we work with existing clients only) Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients Ability to manage multiple client accounts, prioritize tasks, and maintain a high level of organization Russian and fluent in English (written and spoken) Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights Self-motivated and proactive in identifying opportunities for client growth and engagement

Nice to have: Experience in iGaming Knowledge of any European language Benefits A dynamic and innovative work environment in a leading iGaming company Performance-based bonuses Flexible working hours Growth opportunities and strategic impact on company revenue Business trips and international event participation Corporate events and team-building activities