Client Solutions Specialist

About this role

Position Overview:

Do you love tech 💻, but have a passion for people too 🥰? As a Client Solutions Specialist at accesso, you'll be the go-to expert for a portfolio of high-profile leisure and attractions clients covering everything from day-to-day configuration and troubleshooting to supporting major platform updates and peak trading periods. As part of our UK & EMEA Operations team, you'll help our clients sell more tickets, streamline operations, and deliver seamless guest experiences using the accesso Passport platform across web, mobile, POS, and kiosk channels.

Please note: This is a fixed-term contract role, running through 31 December 2026.

As a member of our Client Operations team, you'll play a hands-on role in keeping client systems running at their best. With a sharp technical mindset and strong communication skills 🔍, you'll take complete ownership of support tickets, collaborate across internal teams to find the right solutions, and build trusted relationships with the clients you work with every day. We're looking for someone who is organised, technically curious, and holds themselves to a high standard even when things get busy.

Location: United Kingdom; then, you choose what works for you! This role can be performed 100% remotely anywhere in the UK, at one of our office locations in the UK, or a hybrid version of in-office and remote.

Reports to: Client Solutions Manager

Travel ✈️ Requirement: Less than 10%
· Must be able to travel 10% of the time within Europe and occasionally beyond and have the flexibility to travel on short notice, if necessary.

What you'll be working on:

• Deliver exceptional service to our EMEA clients using the accesso Passport ticketing suite.

• Build and maintain product configurations across multiple accesso…