Client Services Supervisor - Theaters and Residencies

About this role

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

Our new Ticketing/Client Services Supervisor in the Theaters and Residencies Division at AXS will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.

What you will do

• Assist with event and promotion configuration for full-service clients.

• Facilitate the sharing of best practices, offering advice on event and promotion configuration.

• Work as a partner with Client Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.

• Act as an expert on all products/services, remaining current with all new releases.

• Respond to support and services requests from client/venue.

• Troubleshoot and resolve or escalate technical support issues.

• Track and report all client interactions to ensure consistent, high-quality service.

• Assist in monitoring incoming support requests and assign associated tasks to members of the staff, and provide assistance to Junior Client Services staff.

What you will bring

• High School Diploma or its equivalency (BA/BS Degree Preferred)

• 3+ years of experience in live event ticketing and event programming.

• Problem-solving and decision-making skills in a high-pressure environment.

• Ability to balance day-to-day and multitask across multiple clients.

• Committed to collaboration and teamwork.

• Proficiency with Microsoft Office including Word, Excel, and Outlook.

• Ability to lead, mentor, and coach a team.

Bonus Points If You Have
• Experience with Ticket Operations for a venue

Pay: $29.06 / hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?
• A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-min Recruiter Zoom Interview

• Stage 2: Assessment

• Stage 3: 1-hr Zoom Interview

• Stage 4: 1-hr Onsite Interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los…