Client Services & Scheduling Coordinator - EST Hrs (Remote)

About this role

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are looking for a Client Services & Scheduling Coordinator to join our remote team. In this role, you will be responsible for handling inbound calls, assisting customers, scheduling appointments, capturing accurate information, and maintaining up-to-date client records.

PLEASE NOTE:

• Working Hours:

• Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST)

• Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)

• Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)
(Hours subject to change depending on daylight savings.)

• Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.

• Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.

• Work Environment: Fully remote.

Key Responsibilities:

• Answer incoming calls in a professional and courteous manner.

• Assist customers with enquiries and provide accurate information.

• Schedule and coordinate appointments.

• Capture customer information accurately through data entry.

• Maintain accurate and up-to-date customer records.

• Use cloud-based systems to manage appointments and customer information.

• Communicate effectively with customers and internal teams.

• Assist with basic reporting and data-related tasks using Excel.
Requirements
Soft Skills:

• Strong verbal and written English communication skills.

• Professional and friendly telephone manner.

• Excellent attention to detail.

• Well-organised and able to manage multiple tasks.

• Reliable, proactive, and able to work independently.

• Strong customer service skills.
Technical Skills:

• Proficiency in Microsoft Outlook and MS Office.

• Basic Microsoft Excel skills for reporting.

• Comfortable working with cloud-based systems.

• Able to learn and navigate new software and systems quickly.

If you are not contacted within 14 working days, please consider your application unsuccessful.