Client Services Coordinator, Home Care

About this role

<h1 class="wnfdntg _1ibi0s33y _1ibi0s34u" data-pm-slice="1 1 []">Client Services Coordinator</h1> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Oahu Home Care | Assistive Care | Honolulu, HI</p> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">BAYADA Home Health Care is seeking a Client Services Manager for our Oahu Home Care/Assistive Care office in Honolulu, HI serving clients throughout Oahu and providing adult personal care and home care services on the island.</p> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes our clients and their families deserve home care delivered with compassion, excellence, and reliability, and this role is central to helping us deliver that standard every day.</p> <h2 class="wnfdntg _1ibi0s33y _1ibi0s34u">Why you'll love this opportunity</h2> <ul class="wnfdntd"> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Join a mission-driven organization with the stability and structure of a national company and the values of a family-owned business.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Be part of a local office team where your work directly impacts clients, families, and caregivers across Oahu.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Enjoy weekly pay, growth opportunities, and comprehensive benefits including paid time off, medical, dental, vision, employer-paid life insurance, 401(k) with company match, direct deposit, and an employee assistance program.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Salary: <span data-teams="true"><strong>$50,000–$65,000 annually based on experience</strong></span></p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Receive structured onboarding and role-based training to support your success and growth at BAYADA.</p> </li> </ul> <h2 class="wnfdntg _1ibi0s33y _1ibi0s34u">Position summary</h2> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">The Client Services Manager leads field staff in providing excellent customer service and quality home care, with a focus on coordinating client services, growing and developing the caseload through relationship building and recruiting efforts, and managing ongoing case needs.</p> <h2 class="wnfdntg _1ibi0s33y _1ibi0s34u">Responsibilities for a Client Services Manager</h2> <ul class="wnfdntd"> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Develop and grow a caseload by building long-term relationships with clients, referral sources, payors, and community organizations.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Handle incoming service inquiries, establish service agreements, and coordinate authorizations and payor-related details with clients, internal teams, and clinical partners.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Support recruitment of field staff by managing prospect inquiries, participating in recruitment planning, interviewing candidates, and helping onboard new hires.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Schedule appropriate field staff, coordinate services, manage call-outs, and maintain reliable coverage for clients using sound judgment and discretion.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Follow up with clients, families, and employees to ensure satisfaction and address questions or concerns related to service, scheduling, and billing.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Document incidents, complaints, and key client or employee interactions and follow through on needed next steps.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Maintain effective fiscal management of the caseload, including payroll processing, billing support, and monitoring key metrics such as gross margin, overtime, and unfilled hours.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Partner with clinical managers to support field employees through feedback, performance evaluations, recognition, and retention efforts.</p> </li> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Support the office team by assisting with last-minute service needs, participating in meetings and events, and helping keep office operations running smoothly.</p> </li> </ul> <h2 class="wnfdntg _1ibi0s33y _1ibi0s34u">Qualifications for a Client Services Manager</h2> <ul class="wnfdntd"> <li class="wnfdntc _1ibi0s33w"> <p class="wnfdnts _1ibi0s3f5 _1ibi0s3ce…