Client Services Coordinator

About this role

About the Company
Our client is a well-established Australian accounting and advisory firm providing bookkeeping, payroll, taxation, compliance, and business support services to a diverse portfolio of clients across Australia. The firm is recognized for its strong client relationships, operational efficiency, and collaborative work culture focused on delivering high-quality professional services.
Job Overview
The Client Services Coordinator is an administrative and client service-focused role responsible for supporting the firm's day-to-day operations through effective coordination of client communication, workflow administration, and document management.
This role acts as a key liaison between clients and internal teams, ensuring accurate information gathering, timely job coordination, and smooth operational processes across the business. The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple administrative and client service tasks in a fast-paced professional environment.
Key Responsibilities

Act as a central point of contact for client communication and administrative coordination

Coordinate client onboarding and maintain accurate client records and documentation

Manage workflow tracking and monitor job progress across internal teams

Prepare engagement letters, compliance documentation, and administrative forms

Follow up with clients regarding outstanding information, approvals, and documentation

Support Senior Client Managers with administrative and coordination tasks

Maintain organized digital filing systems and document management processes

Assist with scheduling, task allocation, and workflow reporting

Coordinate internal communications between bookkeeping, accounting, and client service teams

Ensure timely completion and submission of required compliance and operational documents

Assist in maintaining process consistency and improving administrative workflows

Support general office administration and operational activities as required

Liaise professionally with Australian clients and stakeholders via email and virtual communication channels

Requirements

3+ years of experience in administration, client coordination, or client service roles

Previous experience within an accounting firm, professional services environment, or Australian business operations is highly preferred

Strong organizational and multitasking skills

Excellent verbal and written English communication skills

Strong attention to detail and ability to manage deadlines effectively

Experience handling client documentation and workflow coordination

Proficiency in Microsoft Office Suite (Excel, Word, Outlook, SharePoint)

Experience using practice management or workflow management systems is an advantage

Ability to work independently while collaborating effectively with teams

Professional, proactive, and customer-service-oriented attitude

What's on Offer

Opportunity to work with a growing Australian accounting and advisory firm

Exposure to Australian professional services operations and client management

Supportive and collaborative work environment

Career development opportunities within a professional services setting

Competitive remuneration package based on experience

Interested candidates may send their CV to
Originally posted on Himalayas