Client Services Associate | Buenos Aires

About this role

Position responsibilities:

• Respond to client requests for new project initiatives through our centralized technology

• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

• Where applicable, initiate some project specifics to set the production team / individual project up for success

• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

• Serve as the central point of contact for and liaison between external client contact and internal production staff

• Set and fulfill client expectations

• Comply with internal regulations, processes and procedures in line with ISO standards

• Potentially trouble-shoot problem projects

• Understand and abide by individual project instructions and effectively communicate to the production team

• Investigate client complaints where applicable

• Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Job requirements
Requirements

• Excellent written and verbal English communication skills

• Minimum Bachelor’s degree or equivalent (preferably in linguistic/translation related studies)

• Excellent problem solving and analytical skills

• Substantial customer service and/or project management experience

• Strong interpersonal skills

• Effective time management

• Strong organizational skills, attention to detail, and the ability to multi-task

• Working knowledge of MS Office

• Ability to prioritize and schedule tasks and work in a team environment.

• Must be willing to learn new things, be open to challenges and thrive on success

Desired

• Translation, Linguistics or Business degree and/or customer service experience is preferred