Client Partner, K12 - Cialfo

About this role

What This Role Is

Across the Americas - from US school districts to Latin American international schools, counselors are the single point of contact between a student's ambition and the university system that will decide their future. Most of them are doing this work manually — tracking hundreds of applications in spreadsheets, chasing document deadlines by email, and making recommendations without the data to back them. When that system breaks down, it isn't a productivity problem. It's a missed deadline that closes a door a student spent years working toward.

Cialfo exists to close that gap, and how well that gap gets closed depends on two things happening at once: schools already on the platform getting real value out of it, and new schools discovering that this is the platform their counseling team actually needs.

That is what this role owns. You are the person a portfolio of high schools across North and South America trusts to make Cialfo work for them, and you are also the person who walks into a school that has never heard of Cialfo and makes the case for why that should change. Saige, our AI layer, is live, and part of what you own is making sure both existing and new schools actually adopt it rather than let it sit unused.

You own the renewal and growth of an existing book of schools, and the identification and close of new ones, across two markets that don't behave the same way — US schools and Latin American schools have different buying rhythms, different stakeholders, and often different languages. This role owns the health, retention, and growth of an assigned portfolio of US and LATAM K12 school accounts, operating from India on US hours.

What Makes This Role Different

Most account management roles in EdTech ask you to defend a territory. Most new-business roles ask you to build one from nothing. This role asks you to do both at once — which means you never fully switch off the instinct that wins new logos, and you never fully switch off the instinct that keeps existing ones. It also asks you to do it across two distinct markets under one remit, rather than one clean, homogenous territory.

It also asks you to do this across one of the widest timezone gaps in the Manifest portfolio. Being based in India while owning an Americas book of business isn't a limitation to work around — it's part of how Cialfo builds a genuinely global support model, and it means the muscle you build here (structured handoffs, tight written communication, deliberate scheduling around narrow overlap windows) is a distinct capability, not a compromise.

The Manifest ecosystem gives you something a standalone vendor doesn't have: when a school's ambitions extend beyond counseling — university outreach or student placement pathways — you can point to Explore or Kaaiser as part of the same infrastructure, rather than referring the school elsewhere. No competitor in this market holds that full arc.

The broader overseas education industry is contracting. Cialfo is growing. That gap is the argument for why now is the right time to be inside a school's counseling office, not outside it.

What You Own

Existing school relationships across the Americas

• Own the renewal and health of a defined portfolio of high school accounts across both US and Latin American markets

• Build direct relationships with counselors, IT teams, and school leadership — not just your primary point of contact

• Identify and resolve account risk before it becomes churn

New school acquisition across the Americas

• Build and work a pipeline of prospective schools across both markets

• Own the full sales cycle from first conversation to signed contract

• Translate Cialfo's platform value into terms that land with a counseling team meeting it for the first time, adjusting the pitch to how each market actually buys

Onboarding and platform adoption

• Lead onboarding and training tailored to each stakeholder group, from counselors to senior leadership, whether the school is new or renewing

• Drive adoption of Saige and other newer product features against each school's actual counseling workflow

• Ensure every stakeholder group understands the platform well enough to rely on it during peak application season

Account growth and expansion

• Build account-specific growth plans using engagement and outcome data, not general upsell targets

• Identify where a school's needs extend into other parts of the Manifest ecosystem and translate that into commercial opportunity

• Present renewal and expansion proposals with the credibility of someone who has actually used the data

Client operations

• Keep account records, interaction history, and pipeline status current in the CRM

• Translate recurring client feedback into structured input for the product team

• Structure your workflow and handoffs around narrow daily overlap windows that shift depending on whether you're working US or Latin American hours

What Success Looks Like

The markers below reflect where the Cialfo Americas client success and growth function is today. We'll calibrate the specifics once you're in the seat. These are directional, not fixed.

In the first three months, you know your existing portfolio well enough to have a point of view on which accounts are healthy in both markets, and you've built a working rhythm that makes the most of narrow live-overlap windows rather than fighting them — you've started building a real pipeline of prospective schools rather than a list of names.

By six months, your existing accounts show visibly higher adoption of features like Saige than when you started, and you've closed or are close to closing your first new schools in at least one of the two markets, without the timezone gap ever becoming the client's problem to manage.

By twelve months, you've built a portfolio that runs on trust rather than maintenance across both the US and Latin American book, and a track record of new schools who chose Cialfo because of…