Client Partner

About this role

Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences.

Who We Are
Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people, technology, and real-time data to improve customer experiences and support employees. We believe automation should empower humans, not replace them.

What We Do
Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams, we help organizations break down silos, adapt instantly to changing demand, and operate more efficiently without losing the human touch which is essential to customer service.

How We Work
We solve real operational problems alongside our customers. Our approach is practical, collaborative, and focused on outcomes. We listen first, build with purpose, and create technology solutions that work in the real world.

Our Culture
We’re proud to be a people-first company. We treat employees with trust, respect, and flexibility because great customer experiences start with supported teams. We move fast, collaborate closely, and believe the best ideas come from empowered people working together.

Our Values

We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

Servant's Heart—We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.

Craftsman's Attitude—We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick).

Growth Mindset—We believe that progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.

Curious about what it's like to work at a top Atlanta workplace? Explore more open roles and life at Intradiem.

Note: Intradiem does not use artificial intelligence (AI) or automated decision-making technology to make hiring decisions. While we use technology tools to record and transcribe interviews for better note-taking, all employment decisions—from initial resume review through final hiring—are made by human team members. Applications are reviewed and evaluated by our People Team and hiring managers, ensuring our People-First approach is reflected in every step of our candidate experience.

About the Role

The Client Partner is a senior, quota-carrying sales role responsible for forming peer-level executive relationships with senior operations and technology leaders, most often a Chief Operating Officer or SVP of Operations, within Intradiem's targeted Net New Logo enterprise accounts.

Reporting directly to the Chief Revenue Officer, the Client Partner leads a dedicated executive buyer's journey for full-suite Dynamic Workforce Orchestration (DWO) opportunities: engagements that span both front office and back office solutions within a single scope. This role exists to elevate every conversation to the senior executive level, sell the value of Intradiem's DWO Operational Assessment, and gain control of the sales cycle from first executive contact through close.

The Client Partner is expected to engage the way a senior partner from a top-tier management consulting or advisory firm, such as McKinsey or Deloitte, would engage: leading with researched, account-specific insight rather than a product pitch, bringing benchmark data and a clear point of view into the first conversation, and being judged on the rigor of the business case and recommendation as much as on the sale itself.

Key Responsibilities

• Form peer-level executive relationships with senior operations and technology leaders, most often a Chief Operating Officer or SVP of Operations, within Intradiem's targeted Net New Logo enterprise accounts, leading the executive buyer's journey for full suite Dynamic Workforce Orchestration (DWO) opportunities spanning front office and back office solutions.

• Elevate every conversation to the senior executive level and gain control of the sales cycle from first executive contact through close, engaging with the rigor of a senior partner from a top-tier management consulting or advisory firm rather than a product seller.

• Gain VITO engagement at 30 to 50 target accounts through a coordinated multi-touch outreach plan with marketing, GTM engineering, and the outbound team, arriving at every first conversation with researched benchmarks, a point of view on the executive's likely priorities, and a specific hypothesis about where value is being left on the table.

• Sell the value of Intradiem's DWO Operational Assessment and gain signed agreement, positioning its business case, guarantee, and time to value to secure executive commitment.

• Run the Operational Assessment engagement with the discipline of a management consulting project: clear workstreams, an executive checkpoint cadence, and polished, data-driven deliverables.

• Broker the introduction between the client's senior executive sponsor and Intradiem's own executive sponsor (CRO or CEO), aligning on assessment objectives, the client's mobilized team, and timing.

• Deliver the Operational Assessment findings alongside Intradiem's consulting team, presenting baseline alignment, business case, risk assessment, cash flow analysis, key recommendations, and solution roadmap.

• Gain agreement on next steps and communication cadence, then engage Intradiem's Account Executive, Solutions Consultant, and pre-sales team for proposal, demonstration, and contract activities.

• Own the opportunity through close as the senior relationship owner through proposal, negotiation,…