Client Experience Coordinator

About this role

Overview

Life atMedxcel: Where purpose meets opportunity
Medxcelis here to lead the transformation of healthcare facilities management by incorporatinga new approachto providing services. Createdby healthcare, forhealthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, dataanalyticsand insource strategies that drive results.
Your future roleat a glance
Location: Remote
Facility: Home Office
Department: Facilities
Schedule: Day shift | Full-time
Shift- Sun, Wed, Thur, Fri 8:30am-7pm EST
Benefits that help you thrive

• Comprehensive health coverage:medical, dental, vision, prescriptioncoverageand HSA/FSA options

• Financial security & retirement: employer-matched 403(b), planning and hardship resources,disabilityand life insurance

• Time torecharge:pro-rated paid time off (PTO) and holidays

• Career growth: Tuitionreimbursement, ongoing professionaldevelopmentand online learning

• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritualcareand stress management resources

• Family support:parental leave, adoptionassistanceand family benefits
Benefit options and eligibility vary by position, scheduledhoursand location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

Responsibilities

Howyou’llmake an impactinthis role

• Manage high volumes of incoming calls, emails, andvoicemailsprofessionally, using active listening and critical thinking to analyze caller needs and resolve issues.

• Accurately categorize and prioritize requests within a case management system for scheduling, while swiftly escalating emergencies to key leadership stakeholders.

• Use logic, reasoning, and available resources to provideaccurateinformation, perform necessary follow-up, and adapt quickly to shifting processes and training updates.

• Assistwith data entry, analysis, and peer shadowing, while performing specialized tasks on behalf of other support departments as requested.

• Require exceptional communication, judgment, and composure under pressure to diffuse tense situations while simultaneously navigating multiple computer applications in a fast-paced environment.

Qualifications

Whatminimumrequirementsyou’llneed
Education:

• High school diploma or equivalent
Experience:

• Ability to type 40 words per minute

• Experience with Microsoft Office
Originally posted on Himalayas