Client Engagement Manager - Post-Pay, Specialist

About this role

Lyric is the trusted leader in healthcare decision intelligence. Built on more than 35 years of proven results, Lyric combines responsible AI with clinical, payment, regulatory, and policy expertise to deliver transparent, auditable insights in milliseconds across real-time claims workflows. Lyric augments human decision-making so health plans can make faster, more accurate payments while maintaining full control. Today, Lyric supports 200 million lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate payments.

Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.
The Client Engagement Manager (Post-Pay), Specialist is the primary client-facing lead responsible for translating payer needs into clear, complete, and implementable requirements across the full implementation lifecycle. This role owns requirements discovery, implementation artifacts, client communications, decision tracking, and cross-functional alignment from initial design through testing, go-live, hypercare, and ongoing support.

The role requires expert-level knowledge of the post-payment payment integrity continuum, including Coordination of Benefits (COB), data mining, DRG and coding or clinical chart review, and Lyric's Replay product suite. The position connects client business objectives with Lyric's product, business analysis, data, engineering, configuration, quality assurance, and operations teams. This person must understand healthcare data domains, source data assets, data mapping, claim and member workflows, and product functionality well enough to ask the right questions, identify gaps, explain how the solution works, and ensure that requirements preserve the client's intent. This person works closely with cross-functional teams—including Implementation, Go-to Market, Product, Engineering, Analytics and others —to configure, deploy, and drive adoption of products in alignment with client roadmaps.
The successful candidate is a trusted advisor and practical sounding board for the client. They bring structure to ambiguity, maintain disciplined governance through requirements, decisions, risks, assumptions, issues, and dependencies, and remain engaged after go-live to support adoption, stabilization, and continuous improvement.
ESSENTIAL JOB RESPONSIBILITIES
Client Partnership and Implementation Leadership

• Serve as the primary payment integrity implementation lead and day-to-day point of contact for assigned payer clients.

• Lead discovery sessions, working meetings, demonstrations, status reviews, decision forums, and executive-ready updates.

• Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users.

• Set clear expectations, confirm ownership and due dates, follow through on commitments, and communicate changes, barriers, and decisions promptly.

• Advise clients on implementation choices, workflow design, and practical tradeoffs while keeping the solution aligned with contracted scope and business outcomes.
Requirements Ownership and Artifact Governance

• Own the end-to-end requirements lifecycle, documentation, traceability, validation, change control, and formal approval.

• Support client and Lyric teams to capture business, operational, product, reporting, data, integration, security, testing, and readiness requirements in clear language that both client and technical teams can use.

• Partner with the Business Analyst to translate client needs into detailed requirements, process flows, user stories, acceptance criteria, data specifications, and configuration decisions.

• Complete an internal quality and feasibility review with the Business Analyst and accountable technical or product owners before requesting client approval.

• Maintain the authoritative set of implementation artifacts, including requirements, workflow documentation, data dictionaries and mappings, decision logs, RAID logs, action trackers, meeting notes, test evidence, approvals, training materials, and transition documentation.

• Control requirement changes by documenting the business need, impact, decision, owner, approval, and downstream effect on scope, timeline, configuration, testing, and operations.
Payment Integrity and Product Expertise

• Serve as an expert resource across the post-payment continuum, including COB, data mining, DRG review, coding or clinical chart review, provider outreach, overpayment validation, recovery, appeals, reconciliation, and reporting.

• Demonstrate strong working knowledge of Lyric Replay products and explain product capabilities, workflows, configuration options, dependencies, limitations, and expected user experience.

• Answer client and internal questions about how the platform and implementation workflows function, and coordinate timely validation when a question requires product or technical confirmation.

• Identify where client policy, reimbursement methodology, operating model, data availability, or contractual requirements may affect solution design and downstream results.

• Ensure implementation decisions support accurate, defensible, scalable, and auditable payment integrity outcomes.
Data Discovery, Mapping, and Validation

• Lead business-oriented discovery of claims, claim-line, member, eligibility, provider, group, benefit, contract, payment, clinical, recovery, and reference data required by the solution.

• Understand data domains, source systems, file layouts, data lineage, key relationships, code sets, field definitions, timing, completeness, and known data limitations.

• Partner with client data teams and Lyric technical teams to document source-to-target mappings, transformation rules, default values, exclusions, reconciliation logic, and data-quality expectations.

• Confirm that data requirements reflect…