Client Account Support Senior Manager, National - Cigna Healthcare - Remote

About this role

The Client Account Support Senior Manager plays a pivotal leadership role in delivering exceptional implementation experiences for some of our most complex National clients. Leading a team of high-performing Implementation Managers, this individual drives large-scale onboarding and renewal strategies, ensuring flawless execution, proactive risk management, and client outcomes that strengthen satisfaction, retention, and long-term growth. Partnering closely with sales leaders, brokers, clients, and cross-functional stakeholders, this leader influences strategic decisions, optimizes resources, and transforms client goals into successful, scalable solutions.
What You'll Do

Strategic Leadership & Client Impact

• Shape and execute implementation strategies for complex National clients, ensuring successful outcomes, long-term client retention, and exceptional service experiences.

• Serve as a trusted advisor to clients, brokers, sales leadership, and executive stakeholders, aligning implementation strategies with business goals and growth priorities.

• Lead high-profile escalations, influencing critical decisions, mitigating risk, and driving resolution of complex business challenges.

People Leadership & Talent Development

• Lead, inspire, and develop a high-performing team of Implementation Managers, fostering a culture of accountability, innovation, collaboration, and continuous improvement.

• Drive workforce strategy through talent development, succession planning, performance management, and employee engagement initiatives.

• Coach leaders and team members through complex client situations, strategic initiatives, and organizational change.

Operational Excellence & Business Transformation

• Drive operational excellence through strategic resource planning, workload optimization, and effective execution across a portfolio of complex client implementations.

• Leverage analytics, performance insights, and industry trends to identify opportunities, improve outcomes, and advance business objectives.

• Champion process improvements and scalable solutions that enhance efficiency, quality, and client satisfaction.

Executive Influence & Cross-Functional Partnership

• Build and influence relationships across sales, operations, product, service, and executive leadership to align priorities and deliver business results.

• Lead strategic discussions with clients, brokers, consultants, and internal stakeholders, providing executive-level communication, guidance, and thought leadership.

• Drive cross-functional collaboration to remove barriers, resolve systemic issues, and implement sustainable business solutions.

Organizational Leadership & Workforce Strategy

• Lead workforce planning and resource allocation strategies to meet evolving business demands and support organizational growth.

• Influence enterprise initiatives and strategic priorities that strengthen implementation capabilities, operational performance, and client outcomes.

• Utilize business intelligence and operational reporting to inform decision-making, guide strategy, and deliver measurable results.

Required Qualifications

• 5+ years of experience in client implementation, account management, project management, healthcare operations, or related client-facing environments.

• 3+ years of people leadership experience leading high-performing teams.

• Proven experience managing complex, high-touch national clients and developing strategies that align client objectives with operational execution.

• Demonstrated ability to influence executive stakeholders, navigate ambiguity, and resolve escalated client issues.

• Strong leadership, coaching, and talent development skills with a track record of building high-performing teams.

• Expertise in project management, risk mitigation, and operational execution.

• Strong analytical, problem-solving, and decision-making capabilities.

• Experience utilizing metrics, reporting, and analytics to drive performance and business outcomes.

• Ability to build strategic partnerships across Sales, Service, Operations, and other functional areas.

• Excellent verbal and written communication skills, including executive-level communications and presentations.

• Experience with workforce planning, resource management, and capacity optimization.

• Demonstrated ability to lead through change, drive innovation, and implement process improvements.

• Bachelor's degree or equivalent related experience.

• Ability to travel up to 25% as needed.

Preferred Qualifications

• Experience within a health plan, PBM, healthcare, benefits administration, PMO, or related industry.

• Experience supporting large employer group implementations or complex national account portfolios.

• Advanced degree in a related field.

• PMP certification.

NOTE: Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Pittsburg, PA, and Arizona and St Louis, MO.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 111,500 - 185,800 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

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