Claims Metrics & Reporting Product Delivery Director

About this role

Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –Apply Now
Get to Know the Opportunity:
The Product Delivery Director is a senior business-facing leader accountable for shaping, prioritizing, and guiding the delivery of Employee Benefits technology capabilities. This role represents the business strategy and operational perspective across cross-functional delivery teams, helping ensure solutions align with business objectives, customer needs, compliance expectations, and operational efficiency goals.
The ideal candidate brings strong business product ownership, delivery management, FINEOS expertise, and stakeholder leadership experience, with the ability to translate business priorities into actionable delivery plans. This leader will influence roadmap decisions, drive prioritization, prepare business teams for change, and support successful adoption of solutions across Employee Benefits products.
This role also serves as the business product owner for claims metrics and reporting, setting the strategy and building the function as a service across operational, leadership, and external-facing reporting views. The leader translates business requirements into a comprehensive reporting suite and connects claims metrics to actionable operational outcomes in partnership with Underwriting, Pricing, and Actuarial teams.
This role is fully remote, with no regular in-office requirement.
The Contributions You’ll Make:

• Shape the strategic roadmap for Employee Benefits technology capabilities and business solutions.

• Partner with senior business leaders to identify opportunities that improve customer, employer, and operational experiences.

• Establish business outcomes, success measures, KPIs, and adoption targets for technology and operational initiatives.

• Act as the business product owner for claims metrics and reporting, defining the strategy, roadmap, and prioritized backlog to establish and scale the function as a service across all reporting views, including operational, leadership, and external-facing reports.

• Translate business needs into requirements and acceptance criteria for a full suite of operational and external-facing reports, dashboards, and claims metrics, ensuring reporting views meet the needs of each audience.

• Translate claims metrics and reporting insights into actionable operational outcomes and serve as the liaison to Underwriting, Pricing, and Actuarial teams to align reporting requirements, interpret results, and inform business decisions.

• Lead prioritization of enhancements, defects, and new capabilities based on business value, customer impact, compliance needs, and operational readiness.

• Provide business direction to ensure priorities, regulatory requirements, customer experience needs, and operational impacts are reflected in technology delivery plans.

• Lead operational readiness planning, including identification of impacted teams, process changes, training needs, communication requirements, support impacts, and adoption risks ahead of implementation.

• Partner with IT Product Owners, Business Analysts, Architects, development teams, and operations stakeholders to refine business requirements, user stories, and delivery priorities.

• Set expectations for clear business requirements, measurable acceptance criteria, and delivery-ready documentation.

• Represent the business in sprint planning, release planning, prioritization, and backlog management activities.

• Resolve business-related obstacles and provide timely decision support to keep delivery teams aligned and moving forward.

• Partner with marketing and sales enablement teams to develop internal and external communication plans before and after relevant releases.

• Monitor delivery progress, operational and adoption readiness, risks, dependencies, and mitigation plans to support successful implementation and sustained business use.

• Oversee business testing strategies and UAT scenarios for new capabilities, enhancements, and defects.

• Lead UAT planning, resource coordination, execution oversight, defect management, and final business sign-off activities.

• Partner with QA teams to confirm requirements are adequately tested, validated, and ready for release.

• Support release readiness reviews, implementation decision-making, and production deployment activities.

• Monitor post-production outcomes and coordinate issue resolution, stabilization, and business feedback as needed.

• Drive post-implementation adoption activities, including hypercare support, readiness checkpoints, user enablement, issue triage, and feedback collection.

• Serve as a trusted advisor and senior product delivery partner to operational leaders, product stakeholders, and technology partners.

• Lead clear, consistent communication across product,…