Chief Operating Officer

About this role

FULL TIME JOB VACANCY
Deputy Executive Director and Chief Operating Officer
Executive Division
Multiple Locations Considered
Application Deadline: Open Until Filled

The Role
The Deputy Executive Director and Chief Operating Officer (COO) reports to the Executive Director and is responsible for ensuring that HRW’s mission is implemented efficiently, effectively, and with maximal impact by managing day-to-day internal operations, translating strategy into action, optimizing processes, managing resources, and ensuring highly effective and professional internal communications throughout the organization. By driving internal organizational operational excellence, the COO will enable the Executive Director (ED) to focus on external-facing and strategic matters, including fundraising, high-level advocacy, partnerships, board and stakeholder engagement, and long-term strategic planning. The COO works in close collaboration with the Executive Director and Deputy Executive Director-Chief Program Officer as a senior member of the Executive Committee, ensuring operational excellence consistent with HRW’s mission, vision, and values. The COO, together with the rest of the Executive Committee, will ensure that HRW operates as a high-impact complex organization, with a strong commitment to sustained excellence, financial discipline, and a positive collaborative culture built on respect and trust.

The COO will directly supervise the following organizational functions Finance & Accounting, Global Financial Operations, Information Security & Technology, General Counsel, People& Culture, Real Estate, and Security. In addition, they will have oversight authority to ensure HRW’s compliance with the highest organizational management standards, including rigorous budgetary and financial accounting processes; professional conduct at all levels; and a deep commitment to diversity, equity, and inclusion, as well as the personal and professional growth of staff. Together with the Operations Leadership Team (OLT), which comprises the leaders of all the operations functions, the COO will ensure effective, transparent, and inclusive communication processes, including seeking input and feedback across HRW on the design and implementation of organization-wide policies and initiatives.

KEY RESPONSIBILITIES

1. Establishing a close partnership with the Executive Director and leading a clearly articulated operational strategy in support of HRW’s short- and long-term goals;
2. Focusing on outcomes and improvement to ensure that the management, staffing and culture of the organization’s operational backbone are aligned with HRW’s mission and values;
3. Working closely with the Executive Committee and senior leadership to ensure a culture of open and direct communication in a positive, fair and accountable workplace;
4. Ensuring consistent application of policies and practices, aligned with best practices, with the authority to assure appropriate accountability across the organization;
5. Working closely with the Deputy Executive Director and Chief Programs Officer (CPO) and Chief Development Officer, ensuring strong communication and collaboration between the operations, programmatic, development teams and implementation of all structures, systems and processes;
6. Optimizing resource allocations to drive organizational priorities while managing long-term financial stability of the organization, including investments;
7. Supporting the development and delivery of a technology strategy that delivers for both programmatic and operational needs in a cost-efficient manner;
8. Overseeing a modern and agile financial architecture to facilitate the optimization of annual financial planning;
9. Being accountable for leading the identification, evaluation, monitoring, and mitigation of organization-wide risk;
10. Ensuring that the organization attracts, supports, and retains a skilled, diverse, and high performing workforce. Special emphasis will be given to implementing HRW’s initiatives on Diversity, Equity and Inclusion and staff care;
11. Overseeing rigorous management training for HRW’s managers globally. Ensuring opportunities for development, growth and training of colleagues at all stages of their careers;
12. Promoting a healthy organizational culture and helping staff build resilience and manage stress, leading by example. Developing supportive systems for managing work effectively across multiple time zones;
13. In collaboration with the Executive Committee, ensuring that HRW has effective strategic planning and implementation processes, including the setting of annual priorities and the alignment of financial tools;
14. Instituting proper monitoring and evaluation of performance throughout the organization; and
15. Performing other tasks as may be required

Candidate Profile
The Deputy Executive Director and Chief Operating Officer (COO), reporting to the Executive Director (ED), will be a purpose-driven executive and critical strategic and operational partner, working closely alongside the Deputy Executive Director, Chief Program Officer, to lead organizational and cultural change in service of HRW’s mission.
While the ED will remain primarily externally and strategically focused—serving as the face, voice, and mission driver for HRW—the COO will bring the depth and breadth of experience needed to provide strong internal operational leadership and enhance the organization’s capacity to broaden HRW’s reach and impact domestically and globally.

IDEAL EXPERIENCE
1. 15 plus years of executive-level leadership in for-profit or non-profit organizations of comparable scale and complexity.
2. Demonstrated success working as part of a senior leadership team driving innovative operational strategy, moving fluidly between serving as a strategic adviser and thought partner to the Executive Director, Board and senior leaders, and leading the detail-oriented work of operations.
3. Strong track record of leading internal change…