Chief of Staff to the President and Chief Executive Officer

About this role

CHIEF OF STAFF TO THE PRESIDENT & CHIEF EXECUTIVE OFFICER

ABOUT MOMENTUM

Since 1945, Momentum has been helping people get the tools and care they need to lead more independent lives, supporting healthcare workers to become more skilled and confident in their abilities to treat others, and assisting governments in developing sustainable health systems. From assistive technology to rehabilitation systems to disaster response care, Momentum has worked to create lasting change by strengthening the people, services, and systems that make quality care more accessible to communities around the world.

POSITION OVERVIEW

The Chief of Staff is a highly trusted partner to the President & Chief Executive Officer and a key member of the executive office. This individual creates the systems, structure, documentation, and follow-through that enable the CEO to remain focused on organizational leadership, strategic priorities, and key relationships.

This is a strategic leadership role that will support a CEO requiring exceptional organization, sound judgment, initiative, diplomacy, and emotional intelligence. The successful candidate will anticipate needs, proactively identify gaps, keep commitments and decisions moving forward, and work collaboratively across Momentum's executive team, multiple boards, subsidiaries, committees, and other internal and external stakeholders.

ROLES & RESPONSIBILITIES

Executive Operations & CEO Support

• Serve as a trusted and highly responsive partner to the President & CEO, anticipating needs and proactively creating structure around priorities, commitments, meetings, and follow-up.

• Manage the flow of information, decisions, deadlines, and action items coming into and out of the CEO's office.

• Develop systems that help the CEO and other senior executives remain focused, organized, and accountable to key commitments.

• Identify opportunities to leverage technology, automation, and AI-enabled tools to improve executive-office workflows, information management, meeting preparation, documentation, and follow-through, while ensuring appropriate confidentiality, judgment, and human oversight.

• Prepare the CEO for meetings by organizing relevant materials, background information, briefing documents, prior decisions, and outstanding issues.

• Maintain clear decision and action logs following key executive and board meetings, documenting what was discussed, decisions made, responsible parties, deadlines, and items requiring the CEO's continued attention.

• Track important commitments across multiple workstreams and follow up with executives and stakeholders to ensure tasks are completed.

• Handle confidential, sensitive, and occasionally challenging information with exceptional discretion and professionalism.

Board Governance & Administration

• Maintain accurate and timely board information within BoardPro and other board-management systems, ensuring materials, records, decisions, and governance documentation remain current and accessible.

• Develop and maintain systems for tracking board decisions, commitments, follow-up items, governance deadlines, terms, committee assignments, and other required actions.

• Promote consistent adoption and effective use of board-management and governance systems by establishing clear processes, documentation, standards, and user practices.

• Partner with the CEO and organizational leaders to execute a comprehensive board orientation program and maintain content with annual updates.

• Support governance activities across Momentum's multiple boards, committees, subsidiaries, and affiliated entities.

• Prepare clear executive-level reports and updates for the CEO’s presentation to the Board and ensure information submitted by organizational leaders is complete, accurate, timely, and appropriately presented.

• Maintain governance calendars, board records, committee documentation, charters, orientation materials, organizational information, and related resources.

Program, Project & Systems Development

• Take loosely defined priorities or needs and translate them into organized, executable programs, systems, processes, or projects, from initial concept and design through implementation, adoption, evaluation, and continuous improvement.

• Develop project plans, timelines, workstreams, milestones, documentation, and communication processes for initiatives assigned by the CEO.

• Design and develop new programs or strategic initiatives in partnership with the CEO and organizational leaders, including defining objectives, scope, stakeholders, implementation requirements, measures of success, and processes for ongoing management.

• Coordinate projects involving multiple departments, entities, boards, or stakeholders and ensure responsibilities and next steps remain clear.

• Build sustainable administrative and governance processes rather than relying on one-time solutions or ad-hoc responses.

• Identify opportunities to improve efficiency, consistency, documentation, and executive-office workflows.

• Support the selection, implementation, adoption, and continuous improvement of systems and tools that strengthen executive operations and cross-functional collaboration, including developing workflows, documentation, training, and change-management approaches that support consistent use.

• Explore and responsibly apply AI and automation where they can improve efficiency, synthesis, documentation, knowledge management, and administrative processes, while recognizing appropriate limitations and maintaining necessary confidentiality, accuracy, and human review.

• Monitor the effectiveness and adoption of new programs, processes, and systems; gather feedback, identify barriers, and recommend adjustments to improve usability, sustainability, and organizational value.

• Support special projects associated with organizational growth, affiliations, mergers, governance changes, and other evolving priorities.

Executive & Stakeholder…