Chief Commercial Officer

About this role

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Centivo is seeking a visionary and execution-oriented Chief Commercial Officer (CCO) to own and drive the full commercial engine of the company. As a key member of the senior leadership team the CCO will be accountable for the entire revenue lifecycle: new business acquisition across all market segments, existing client retention and growth, client implementation, and revenue operations, inclusive of all channels

This is a rare opportunity for a commercial leader who thrives at the intersection of strategy and execution — someone who can craft a bold go-to-market vision, build and develop high-performing teams, and relentlessly drive the operational discipline required to scale a mission-driven self-funded health plan. The CCO will be instrumental in positioning Centivo for the next phase of growth.

Responsibilities:

Commercial Strategy & Revenue Growth

- Craft and own Centivo’s enterprise-wide commercial strategy, integrating new sales, retention, and expansion into a unified growth framework

- Set the strategic direction for market segmentation, channel strategy, and go-to-market motion across national/strategic accounts and the core/middle market segment

- Steer pricing strategy, deal structure, and commercial terms in partnership with Finance and Legal to maximize long-term revenue and margin

- Drive annual revenue planning, bookings targets, and pipeline governance; deliver accurate and transparent forecasting to the CEO, President/COO, and Board

- Influence product strategy by serving as the voice of the market and the client; champion commercial needs in product development and roadmap prioritization

- Position Centivo competitively in the self-funded employer market through deep knowledge of industry dynamics, competitor landscape, and broker/consultant ecosystem

- Serve as “face of the franchise” to external stakeholders, such as employers, brokers and consultants, purchasing coalitions, health system partners (as appropriate), and other stakeholders

New Sales — National Accounts & Middle Market

- Lead and develop the sales organization spanning strategic/national accounts and the core/middle market segment, ensuring each team has the right talent, tools, and playbooks to hit growth targets

- Shape the sales model and team structure to support hyperscale — building repeatable, scalable processes that enable growth without proportional cost increases

- Sponsor the development and continuous refinement of sales training programs, including consultative and challenger-based selling approaches tailored to the broker-driven health plan market

- Drive broker and consultant relationship strategy, ensuring Centivo is top-of-mind with key distribution partners in every target market

- Cultivate alternative channels into client executive teams, including health system partnerships and other product/vendor partnerships

- Establish robust pipeline management disciplines, KPIs, and revenue analytics across all segments; use data to identify and close performance gaps quickly

- Collaborate with marketing on the design and execution of supporting marketing plan

- Oversee sales compensation design and commission structures in partnership with People and Finance to attract, retain, and motivate top commercial talent

Client Success — Retention & Growth

- Own the client success function end-to-end, setting the strategic vision and KPIs for client retention, satisfaction, and revenue expansion

- Architect a proactive client success model that drives measurable outcomes for clients and deepens Centivo’s value proposition across the employer and member lifecycle

- Define and govern the metrics that matter most: net revenue retention (NRR), gross retention, client health scores, and employer/member satisfaction

- Drive alignment between client success, implementation, and issue resolution to ensure a seamless, high-quality client experience from sale through renewal

- Champion executive-level client relationships with strategic employer accounts, serving as a senior commercial point of contact and escalation path

Revenue Operations

- Steer the revenue operations function to ensure commercial infrastructure — CRM, data, reporting, process, and tooling — supports scalable growth

- Set enterprise-level standards for pipeline hygiene, forecasting accuracy, and revenue analytics; hold the organization accountable to consistent commercial cadences

- Drive alignment between revenue operations and the broader commercial team to optimize lead flow, sales cycle velocity, and conversion rates across segments

- Sponsor technology and automation investments that improve sales team productivity and client success capacity without adding headcount proportionally

- Ensure revenue operations maintains strong connectivity with Marketing, Finance, and Legal to support seamless handoffs and end-to-end revenue cycle integrity

Client Implementation

- Lead the client implementation function, ensuring new clients are onboarded on time, on budget, and in a manner that sets the relationship up for long-term success

- Establish scalable implementation processes and playbooks that reduce time-to-value for new clients while maintaining exceptional quality standards

- Drive continuous improvement in implementation capacity, tooling, and team development to support business growth without sacrificing client experience

- Ensure tight coordination between implementation, sales, and client success so that handoffs are seamless and client expectations are consistently set and met

Leadership & Organizational Development

- Build, develop, and inspire a high-performing commercial organization across all functions; foster a culture of…