Chat Conversation Continuity Assistant

About this role

Chat Conversation Continuity Assistant Customer Service · Live Chat Follow-up · Remote · Full-time or part-time £27.25–£29.25 per hour A conversation should not end halfway through the answer This role focuses on customer questions that begin in an online chat and need a careful next step. Some can be answered from approved information while the customer is present. Others need a check by a colleague, a document sent later or a follow-up message once the necessary facts are available. You would…