(CG) Mortgage Broker Assistant / Loan Processor - 314

About this role

Position: MORTGAGE BROKER ASSISTANT / LOAN PROCESSOR Salary range: up to ₱66,000 PHP/month, with the final offer subject to the client’s discretion based on the candidate’s experience Working Hours: NZ business hours Work set-up: 100% Remote work Holidays: New Zealand Holidays

OVERVIEW ON THE ROLE We are seeking a proactive and detail-oriented Mortgage Broker Assistant / Loan Processor to join a dynamic mortgage finance team. This role involves supporting mortgage broking operations, managing lender interactions, and assisting with client file processing. The ideal candidate thrives in a fast-paced environment, is highly organized, and brings energy and initiative to the team.

Core Responsibilities Loan Processing & CRM Workflow: Finalize lender selections based on client needs and loan strategy Perform accurate funding calculations Maintain data accuracy and submit notes in CRM systems, using AI tools where possible (target: min. 2 files/day) Provide lender servicing support and familiarize yourself with key bank policies Manage the ApplyOnline (AOL) loan submission process Handle SMSF structures and self-employed loan applications Assess income documentation — review payslips, company and individual tax returns Conduct lender file follow-ups and track progress Flexibly support ad-hoc tasks and multitask effectively during shifts Client Management & Communication: Assist with back-book client management (advantageous but not mandatory) Follow the client review process end-to-end, beyond just scheduling meetings Communicate with clients primarily via email (no outbound calling required) Maintain professionalism with clients and internal teams; positive energy and a collaborative attitude are essential Team Collaboration: Participate on regular team Zoom calls for updates and team-building Requirements Required Experience & Skills Minimum 2 years’ experience of relevant experience Proficient with MyCRM and ApplyOnline Strong skills in Microsoft Excel and Word, including spreadsheet creation Excellent attention to detail, especially with data entry and documentation Ability to multitask and work independently Proactive problem-solver with a positive, engaging team presence

Tools & Software You’ll Use MyCRM (loan pipeline management) ApplyOnline (AOL) (lender submission platform) Microsoft Office: Excel & Word Zoom (team meetings) AI tools within CRM (for file notes)