Case Manager, Welcoming Streets - TFT

About this role

Position Title: Case Manager, Welcoming Streets (One year contract)
Employment Status: Temporary Full-Time - Leave Coverage
Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.
This posting is for an Existing vacancy.
Job Posting Deadline for Internal Candidates: September 22, 2026, at 5:00pm
Hours of Work/Schedule: 35 Hours per week (some evenings and weekends may be required)
Position Reports To: Director, Community Hub Operations
Salary Range: Annualized salary range $50,191 - $60,542, commensurate on skills and experience, plus Group Benefits, plus participation in HOOPP.
Primary Work Location: Oshawa; this position requires travel to provide services in the community and at all DCHC sites

Organization
Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.
Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.
Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.
Working as a member of the HCV Team, the Outreach Worker will provide low threshold outreach to marginalized community members living with/at risk of acquiring hepatitis C. This position will coordinate, design and deliver education and training sessions, provide support services and promote referrals to testing and treatment.
Additionally, the Outreach Worker will collaborate within an interdisciplinary team of health professionals across the community network that influence the health environment targeted to youth clients, as well as within the Agency’s team structure, in support of goals that align with and achieve the Agency’s strategy, Mission, Vision and Values.

Position Overview
The Case Manager, Welcoming Streets is responsible for the provision of individualized case management using the Housing First Model and outreach principles. The successful candidate will contribute to Durham Region’s Street Outreach Strategy.
Additionally, the Case Manager, Welcoming Streets will collaborate within an interdisciplinary team of health professionals across the community network that influence the health environment targeted to clients, as well as within the Agency’s team structure, in support of goals that align with and achieve the Agency’s strategy, Mission, Vision and Values.
This program supports vulnerable individuals in Durham Region. Unsheltered individuals are often struggling with complex issues, such as poverty, mental health and addiction, homelessness, and who are disengaged from the health and social service system.

Key Responsibilities
Outreach Services

• Deliver outreach services, including support, education, and referrals in a variety of venues frequented by at-risk individuals across the region, including parks, streets, businesses, libraries, and community agencies.

• Able to deliver mediation and conflict resolution techniques.

• Act as an advocate by aiding in accessing food, housing, and financial assistance resources, as well as addictions and mental health supports.

• Assist in the development, implementation, and evaluation of the program

• Identifies and connects at-risk individuals and families who are homeless or at risk of homelessness with housing supports.

• Provides outreach services that engage people by assessing client’s needs while using the meeting people where they are at approach.

• Promotes partnerships with local service providers to ensure optimal service delivery to clients

• Builds and maintains a network of positive working relationships with other community service providers, professionals, community groups, and landlords, to coordinate program delivery and to ensure effective referrals and a continuum of care.

• Represents the program and DCHC in external meetings and committees

• Provides the necessary resources and supports to stabilize clients housing and enhance housing retention.

• Develops and coordinates client service plans which include the provision of tools and supports to sustain their housing and prevent homelessness.

• Provides follow-up supports to ensure individuals have effectively transitioned to housing and receive related health and social service programs and services.

• Provides referral information/supports (e.g., legal advocacy, housing options and supports, social services etc.).

• Attends and participates in staff meetings, team workshops, agency trainings and professional development sessions and activities.

Administration, Quality Improvement and Reporting

• Document with DCHC’s EMR and HIFIS (The Homeless Individuals and Families Information System (HIFIS).

• Complete Incident Reports as required.

• Follow policies and standards regarding confidentiality and documentation.

• Ensure all necessary reports are completed accurately and in a timely manner.

• Attend relevant team meetings and planning activities.

• Participate in quality improvement and evaluation activities.

• Work with the health and safety…