Care Coordinator Talent Pool - US Healthcare | Remote (SA Candidates)

About this role

CARE COORDINATOR TALENT POOL – Not a live vacancy
This is not an active vacancy. It is an ongoing talent pool for South African healthcare coordination professionals.
We are building a pipeline of qualified Care Coordinators to be considered for remote, US-based healthcare and ABA therapy opportunities as they become available through our clients. When a suitable role opens, we will reach out directly to candidates whose experience most closely matches the requirements.
ABOUT ISTA PERSONNEL SOLUTIONS
ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism. We work across US healthcare, ABA therapy, and broader professional services, connecting skilled South Africans with international operations that value quality and reliability.
WHO WE ARE LOOKING FOR
We welcome applications from professionals with experience in:
Care Coordination
Patient Care Coordination
Client Services within Healthcare
Case Management
Healthcare Compliance Administration
ABA Therapy Support Roles
Scheduling and Clinical Coordination
Client Onboarding and Case Setup

WHAT WE TYPICALLY LOOK FOR IN CARE COORDINATORS
Minimum 1–2 years of experience in healthcare coordination, case management, or client support
Strong written and verbal English communication skills - Must be comfortable communication with US-based teams via Teams, email and telecom
High emotional intelligence and ability to manage sensitive conversations professionally
Strong organizational and multitasking abilities
Ability to manage multiple cases and priorities simultaneously
Comfortable working US business hours (EST alignment)
Experience supporting US-based clients is advantageous
Familiarity with systems such as CentralReach, ClickUp, Intermedia, EHR platforms, or similar tools is a plus
Understanding of HIPAA compliance and confidentiality standards is beneficial

REMOTE WORK REQUIREMENTS
All roles are fully remote. Candidates must have:
Fibre internet (minimum 25 Mbps upload & download) – Wi-Fi only will not be sufficient
Reliable backup power to manage loadshedding (UPS, Inverter, Generator, Solar, etc.)
A dedicated, professional home workspace
Please note: Applicants without fibre internet and backup power cannot be considered.

HOW TO APPLY
Submit your resume and complete the short screening questionnaire. There is no closing date. This talent pool remains open. Shortlisted candidates will be contacted as suitable roles become available.

We look forward to connecting with South Africa’s healthcare coordination talent!