Care Coordinator - Chicago - Wicker Park Float

About this role

<div class="content-intro"><p style="text-align: left;"><span style="font-size: 10pt;">Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.</span></p> <hr> <p> </p></div><div class="section page-centered"> <div> <p class="ghq-next-card-content__p" data-testid="next-editor-paragraph" data-ghq-card-content-type="p" data-slate-node="element"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;" data-slate-node="text">Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team. </span></p> <p class="ghq-next-card-content__p" data-testid="next-editor-paragraph" data-ghq-card-content-type="p" data-slate-node="element" data-slate-fragment="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"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;" data-slate-node="text"><strong class="ghq-next-card-content__bold">The Opportunity:</strong></span></p> <span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations. </span></div> <div> </div> <div><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is a part-time (30 hrs/week or less) position.</span></div> </div> <div class="section page-centered"> <div> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">What You’ll Do:</span></h3> <ul class="posting-requirements plain-list"> <ul> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Manage the schedule of daily appointments and walk-ins</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Take and make calls and communicate via email to other Vet Practices and clients as necessary</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Keep our common areas clean and well stocked </span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed </span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Perform other duties as assigned by your team leaders</span></li> </ul> </ul> </div> </div> <div class="section page-centered"> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You Have:</span></h3> <ul class="posting-requirements plain-list"> <ul> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">At least 1 year of experience in customer service, hospitality, or client facing receptionist positions</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience in the veterinary industry preferred</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent written and verbal communication skills</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">High attention to detail and ability to multitask with accuracy and efficiency </span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">A high comfort level typing and utilizing multiple computer systems </span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Prior experience in veterinary practices or animal care is a…