Campaign Manager (FTC)

About this role

This is a fixed term contract through until 31st December 2026 in the first instance, with a strong likelihood of extension.

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay.

JOB PURPOSE

We are looking for a hybrid AI-Enabled Campaign Manager who combines strategic campaign ownership with hands-on execution, operational excellence, and a strong interest in AI-driven marketing innovation.

This role sits at the intersection of campaign strategy, CRM execution, marketing technology, data, and creative production. You will lead and execute customer-facing campaigns across eBay’s owned channels (email, push, onsite, in-app, landing pages), while leveraging AI tools and creative capabilities to scale personalization, improve efficiency, and drive performance.

You are both a campaign owner and an operator: comfortable managing timelines and stakeholders, while also building, QA-ing, and optimizing campaigns yourself. You bring a test-and-learn mindset, curiosity for AI, and the ability to turn insights into impactful customer experiences.

WHAT YOU’LL DO:

• Own CRM Campaigns End-to-End

• Lead campaigns from briefing through to launch, optimisation, and reporting

• Build and execute campaigns across email, push, onsite, and in-app channels

• Deliver personalised, customer-first experiences aligned to eBays' priorities

• Manage timelines, stakeholders, approvals, and delivery across global teams

• Ensure flawless execution through QA, troubleshooting, targeting accuracy, and optimisation

• Help Shape AI-Driven Marketing

• Use AI tools to improve campaign creation, personalisation, and testing

• Experiment with AI-generated copy, subject lines, creative concepts, and workflows

• Support AI prompt development and scalable marketing automation

• Improve workflows and operational efficiency through AI-driven ways of working

• Bring a test-and-learn mindset to experimentation and optimisation

• Ensure responsible AI usage and quality control

• Support Creative & Performance Optimisations

• Brief, review, and optimise CRM creative assets

• Adapt visuals across channels

• Run A/B tests and turn insights into measurable improvements

• Help improve engagement, efficiency, and marketing KPIs

WHAT YOU BRING:

• 3+ years in CRM, campaign management, or marketing operations

• Hands-on experience with owned channels (email, push, onsite, in-app)

• Strong project management and organizational skills with attention to detail

• Experience in e-commerce, marketplaces, or digital marketing environments

• Ability to operate in a fast-paced, matrixed, global environment

• Strong analytical mindset with experience in campaign QA, execution, and troubleshooting

• Advanced Excel skills and familiarity with marketing tools (e.g. Jira, Monday, Slack)

• Understanding of segmentation, targeting, and campaign logic

• Strong interest in AI applications in marketing

• Ability to translate marketing needs into effective AI prompts and workflows

• Strong eye for visual quality, branding, and detail

• Strong collaborator with the ability to work across teams, functions and locations

• Proactive, curious, and comfortable with continuous change and innovation

WE OFFER

• A flexible hybrid working policy to enjoy the best of both worlds (2 days from the office, depending on location).

• Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. 26 days paid holiday, plus UK Bank Holidays.

• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.

• Company Pension Scheme.

• Access to a Private Medical Insurance or Cash Plan scheme.

• Season Ticket Loan, interest-free Season Ticket Loans to help spread the cost of travel.

• Cycle to Work Scheme, save money on a new bike and equipment.

• EV Car Scheme, access to an electric vehicle via a salary sacrifice arrangement.

• Enhanced family-friendly policies to support parents.

• Workplace Nursery Scheme, save on childcare by paying for nursery fees through a tax-efficient salary sacrifice scheme.

• Dept Allowance, a dedicated company contribution to spend on either your professional development or personal…