CAFM Specialist / CAFM Technical Support Specialist

About this role

We are seeking a talented CAFM Specialist / CAFM Technical Support Specialist to join one of our Clients from Government Sector of UAE. The ideal candidate will have hands-on experience in dedicated support resources, to operate and provide technical support for its existing CAFM system. This is an excellent opportunity to contribute to large-scale digital transformation initiatives within a dynamic government environment.

Contract Period: 9 - 12 Months
Requirements
The main responsibilities will include:

• CAFM system administration and configuration.

• Asset management and preventive planned maintenance management.

• Work order workflow setup, monitoring, and administration.

• Help desk support and service request management.

• Preparation of KPI and SLA performance reports.

• User support, troubleshooting, and resolution of technical issues.

• Coordination with the current CAFM system provider, Rosmiman.

• Supporting system users and ensuring smooth daily operation of the platform.

• Monitoring data quality, system performance, and operational compliance.

• Preparing periodic reports and maintaining accurate system records.

The preferred candidates should have:

• Proven 5 years of experience working with CAFM or facilities management systems.

• Strong knowledge of asset management, PPM, work orders, help desk operations, KPIs, and SLAs.

• Experience in CAFM system administration and user support.

• Good technical troubleshooting and reporting skills.

• Strong communication and stakeholder coordination abilities.

• Experience with Rosmiman CAFM would be a strong advantage.

• Good English communication skills; Arabic would be an advantage.

• Availability to join within a short period.