C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep

About this role

Deadline Date: Monday 7 September 2026
Requirement: Senior Technician (ICT Systems Operations and Maintenance)
Location: Norfolk, VA, US
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 408
Required Start Date: 13 October 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET

Duties & Role:

• Delivers first call resolution in accordance with Standard Operating Procedures (SOP);

• Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;

• Escalates incidents to Level 2 support as necessary;

• Installs and maintains CIS assets for CSU Norfolk and supported customers;

• Installs and maintains Software on LAN workstations;

• Records all actions pertaining to CIS support in the approved ticket management system;

• Adheres to Technical Assistance Center SOP;

• Provides status updates for assigned requests via the approved ticket management system;

• Follows-up with users on completed requests prior to closing associated tickets;

• Contributes to accountability of CIS assets;

• Escalates User Complaint Management and Problem

• Reports to TAC Cell Head;

• Executes pro-activeness for all requests assigned to User Support Section;

• Adheres to work schedule, providing support by engaging directly with the customer;

• Must be able to engage professionally in a multi-national environment working with VIPs.

• Support to exercises and outside normal working hours may be required.

• Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.
Requirements
Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance

• Installation, operation and maintenance of computer systems on local area networks (LAN);

• System administration and maintenance of computers running Microsoft Windows 10;

• Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);

• Experience with ITSM ticket systems to track and close incidents, request fulfilment (workorders) and changes, monitoring progress and keeping users apprised of progress;

• A+ Fundamentals (Hardware / Software).

• Language requirements: A thorough knowledge of English, both written and spoken, is essential.