C005179 Senior Technician (Service Delivery) (NS) - TUE 1 Sep

Over deze functie

Deadline Date: Tuesday 1 September 2026
Requirement: Senior Technician (Service Delivery)
Location: Brussels, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 300
Required Start Date: 3 November 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET

Duties & Role:

• Provide first and second level support of end-user ICT assets, including MS365 devices;

• Conducts equipment testing to and from the supply line, documents serviceability status;

• Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets;

• Updating inventory databases;

• Perform the enrolment or handout of all staged devices to the end user;

• Investigates and resolves technical issues in a systematic approach;

• Maintains sound knowledge on implemented technologies;

• Assist his/her superiors and recommend solutions;
Requirements
Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance

• Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience;

• Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager);

• Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS 365, MS Office and Adobe;

• Have a good working knowledge of IT hardware and auxiliary computer equipment;

• Have a broad knowledge of computer network technology in a Microsoft Windows environment.
Desirable qualifications:

• Microsoft Certified Desktop Support Technician (MCDST) Certification;

• ITIL certified in Service Operations;

• Prior experience of working in an international environment comprising both military and civilian elements.