Business Strategy & Execution Lead - P&C Insurance

About this role

Crum & Forster Company Overview
Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.
Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.
C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com
Job Description
The Business Strategy & Execution Lead is a promotional opportunity for Senior Business Analysts who demonstrate strong consultative, analytical, and cross-functional leadership skills. This role is focused on helping business stakeholders define operational needs, assess opportunities, shape strategic initiatives, and engage effectively with Digital Services. The Business Strategy & Execution Lead serves as a day-to-day liaison between the business and Digital, evaluates business performance and operational effectiveness, and helps coordinate cross-functional efforts through completion in alignment with business priorities.
The Business Strategy & Execution Lead role requires an advanced understanding of insurance workflows, systems, and operational processes, along with strong business analysis, stakeholder coordination, problem-solving, and delivery support skills. The successful candidate will be proactive, service-oriented, and comfortable operating in ambiguous, fast-moving environments where they must earn stakeholder trust, recognize emerging business needs, and guide effective engagement between business teams and Digital Services.
The Business Strategy & Execution Lead is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting Underwriting, Claims, and Billing & Collections business units, as well as strategic business initiatives across the organization. This role works closely with business leaders, business analysts, and key cross-functional partners including actuarial, data science, digital/IT, operations, and claims to advance divisional priorities. SSL underwrites both admitted and non-admitted business for General Liability, Automobile Liability, Workers Compensation, Property, Inland Marine, and Excess/Umbrella lines of business across multiple industry verticals, including but not limited to Contracting, Energy, Security, and Environmental.
What you will do:
Business Consulting

Partner with business stakeholders to understand business goals, operational priorities, financial objectives, service expectations, dependencies, and emerging needs.

Assess operational, financial, workflow, service, user experience, market, and performance-related challenges to identify trends, issues, imbalances, friction points, risks, opportunities for improvement, and broader business opportunities.

Conduct qualitative and quantitative analysis of business performance, portfolio results, workflow effectiveness, service levels, workload distribution, and stakeholder/user feedback.

Analyze producer, broker, segment, platform, process, book-of-business, distribution relationship, operational model, and digital capability performance to evaluate effectiveness, profitability, adoption, and overall business impact.

Evaluate broker, underwriter, stakeholder, and user experience to identify opportunities to improve ease of doing business, service experience, adoption, and overall satisfaction.

Develop clear, actionable, data-informed recommendations to improve operational efficiency, business effectiveness, user experience, service outcomes, and profitability.

Partner with stakeholders to define success measures, KPIs, reporting approaches, and expected business outcomes for strategic initiatives and operational improvement efforts.

Present findings, market insights, tradeoffs, business impacts, solution hypotheses, and recommendations in a clear and business-friendly manner to support decision-making and prioritization.

Monitor the impact of implemented changes and recommend additional actions or refinements based on results, feedback, and observed business outcomes.

Strategy & Planning

Partner with business stakeholders and Digital Services teams to translate business goals, operational findings, strategic priorities, market insights, and improvement opportunities into actionable initiatives, initial solution hypotheses, analysis plans, and measurable outcomes.

Serve as a liaison between assigned business unit stakeholders and Digital Services teams to ensure business context, priorities, dependencies, impacts, risks, and desired outcomes are clearly understood.

Support roadmap planning activities, as required, by helping assess dependencies, sequencing considerations, business impacts, implementation considerations, delivery implications, and readiness needs.

Convert current-state business process, workflow, system, and operational findings into planning inputs that support solution evaluation, prioritization, scope definition, and execution alignment.

Collaborate with business, Digital Services, and IT stakeholders in planning and design activities for new applications, business capabilities, process improvements, and enhancements to existing systems.

Participate in research of third-party software products, platforms, or services to support purchase, build,…