Business Operations Specialist

About this role

ANNA AUTISM CARE

BUSINESS OPERATIONS SPECIALIST

Remote (Philippines) | Full-time, US Eastern Hours

$24,000 – $32,000 USD annually (paid in PHP at competitive Philippines market rates), commensurate with experience

ABOUT ANNA

ANNA (Allied Network for Neurodevelopmental Advancement) is a mission-driven organization that provides ABA services to young autistic children (under the age of 6) and their families using a neurodiversity-affirming, Naturalistic Developmental Behavioral Intervention (NDBI) approach. We operate center-based clinics across Massachusetts and Missouri and are growing quickly — and we're looking for a versatile, AI-fluent Business Operations Specialist to help us build the operational backbone of a fast-scaling, multi-state organization.

POSITION OVERVIEW

The Business Operations Specialist is a generalist operator role at the center of ANNA's business operations. Based in the Philippines and working full-time US Eastern Time hours, you'll take ownership of the cross-functional operational work that keeps a fast-growing, multi-state healthcare organization running — from vendor and contractor management to financial operations support, clinic operations coordination, market launch support, data and reporting, and a rotating portfolio of special projects.

What makes this role distinctive: we're looking for someone who is genuinely fluent with modern AI tools — particularly Claude — and uses them every day to multiply their own output. You won't just complete tasks; you'll build the Projects, automations, and Cowork workflows that make every future iteration of similar work faster and better.

This role reports directly to our Co-Founder & CEO and partners closely with US-based Operations, Finance, People, and Clinical leadership teams.

COMPENSATION & ENGAGEMENT

Base Salary

- $24,000 – $32,000 USD annually (paid in PHP at competitive Philippines market rates)

Time Off

- Generous PTO and paid US holidays

Health Coverage

- HMO / health insurance allowance

Equipment

- Laptop and second monitor provided

Development

- Annual professional development stipend, including AI tool subscriptions

WHAT YOU'LL DO

BUSINESS OPERATIONS & PROJECT EXECUTION

- Own a rotating portfolio of cross-functional operational projects end-to-end — scoping, execution, stakeholder communication, and documentation

- Manage vendor and contractor relationships: sourcing, onboarding, invoice tracking, renewals, and performance follow-up

- Support financial operations in partnership with our finance function: AP workflows, expense policy compliance, reconciliation support, and month-end coordination

- Coordinate operational support for our clinics across Massachusetts and Missouri — supplies, facilities follow-ups, licensing and credentialing tracking, and center-opening logistics support

- Build and maintain SOPs so that every process you touch is documented, repeatable, and improvable

MARKET LAUNCH & EXPANSION SUPPORT

- Support new-market launches — both de novo center openings and acquisition integrations — including launch checklist ownership, vendor and licensing coordination, and timeline tracking

- Drive system migrations and integrations for acquired entities, partnering with Finance and People on cutover planning and data integrity

- Build and maintain our reusable launch playbook so each successive market opening is faster and cleaner than the last

- Coordinate cross-functional launch workstreams across Operations, Clinical, Finance, and People, keeping owners accountable to dates

SYSTEMS, DATA & REPORTING

- Administer and maintain our operational systems (Rippling, Ramp, internal trackers), keeping data clean, current, and trustworthy

- Build and maintain recurring operational reporting — weekly dashboards, KPI rollups, and ad hoc analyses for leadership

- Audit data quality across systems on a recurring cadence and drive fixes at the source, not just the symptom

- Serve as the connective tissue between systems — when data lives in three places, you make sure it agrees

AI-POWERED AUTOMATION & TOOLING

- Use Claude (Projects, Cowork, Claude Code) to build automations and workflows that eliminate manual work across business operations

- Maintain a library of internal Claude Projects the broader ANNA team can use (report builders, vendor comparison tools, SOP generators, data-cleanup workflows)

- Identify high-friction processes and propose AI-assisted improvements before being asked

- Stay current on AI tooling and bring new ideas to the team

CROSS-FUNCTIONAL PARTNERSHIP

- Work closely with US-based Operations, Finance, People, and Clinical leadership teams — async-by-default, with anchor sync hours during EST overlap

- Communicate clearly and proactively across time zones, with strong written status updates

- Escalate appropriately and exercise judgment in ambiguity

QUALIFICATIONS

REQUIRED

- 3+ years in business operations, operations, consulting, finance operations, or a similar generalist role

- Demonstrated ability to work full-time US Eastern Time hours (approx. 9 PM – 6 AM Manila time, including DST shifts)

- Hands-on experience with modern business systems (e.g., Ramp/Bill.com http://Bill.com, Rippling or similar HRIS, QuickBooks exposure a plus)

- Demonstrated AI fluency — must be able to show actual work product (Claude Projects, automations, prompt engineering, agent workflows, or similar). Curiosity is not enough; we want to see what you've built.

- Excellent written English and async communication skills

- Strong organizational judgment — able to prioritize, own, and finish work without close supervision

PREFERRED

- Experience supporting US-based healthcare, multi-site, or services organizations

- Experience supporting new site openings, M&A integration, or market expansion

- Experience in a startup or high-growth environment

- Exposure to…