Business Operations & Growth Virtual Assistant for a Food Business in Canada (Ho

About this role

Category: Food Industry

Location: Mississauga Ontario Canada

Customer Service

• Monitor and organize email inboxes.

• Respond to customer inquiries using approved templates.

• Follow up with customers after deliveries.

• Process customer feedback and testimonials.

• Track customer issues until resolved.

Administrative Support

• Maintain Google Drive and organize business documents.

• Prepare weekly reports and dashboards.

• Create and update spreadsheets.

• Maintain Standard Operating Procedures (SOPs).

• Schedule meetings and reminders.

• E-commerce & Order Management

• Manage Shopify orders and subscriptions.

• Prepare production and order summary sheets.

• Track subscription renewals.

• Assist with delivery paperwork.

• Maintain an accurate customer database.

Marketing & Brand Support

• Monitor online customer reviews and prepare response drafts.

• Schedule social media content.

• Update menus, marketing materials, and promotional assets.

• Maintain a catering and customer inquiry tracker.

Sales & Business Development

• Research corporate catering and business opportunities.

• Send outreach emails using approved templates.

• Maintain CRM and lead tracking.

• Schedule social media posts.

• Assist with email marketing campaigns.

Reporting

• Prepare a weekly executive dashboard including:

• Sales

• Orders

• New customers

• Subscription growth

• Business development leads

• Customer feedback

• Outstanding action items

DetailsOriginally posted on Himalayas