Business Insights Manager (100% Remote)

About this role

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.
The kind of people we look for:

• Versatile people who thrive on variety and challenge

• Excited about working in a fast-paced environment.

• Innate problem solvers who want to grow in a flexible, collaborative culture.

• Takes initiative, pushes boundaries, motivated to innovate.

• Individuals with a growth mindset who want to use their learning and relationship-building skills.

• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary:
The Business Insights Manager leads cross-functional analytics across Marketing, Sales, and Implementation within our mission-driven organization dedicated to improving lives. This role partners with senior leadership, including the C-suite, to deliver reporting frameworks, forecasts, and deep-dive analyses that inform strategic and operational decisions. The role connects insights across the customer lifecycle, helping the organization understand performance drivers from lead generation through sales conversion, implementation, and customer activation. The Manager leads a team of analysts responsible for translating complex data into clear, actionable insights aligned with organizational priorities. As a strategic thought partner to functional leaders, the Manager guides performance measurement, identifies opportunities for growth and operational efficiency, and strengthens data-driven decision-making across the Operations organization.
What This Role Does:

• Leads and develops a high-performing analytics team responsible for delivering insights across Marketing, Sales, and Implementation operations.

• Works collaboratively with internal teams to solve cross-functional business challenges and provide key insights and actionable, data-backed recommendations that drive improvement for both our business and our customers.

• Assesses broad business questions and distill root causes to develop analytical frameworks for data-driven answers.

• Partners with senior leadership to define key performance indicators (KPIs), measurement frameworks, and reporting that support strategic planning and operational execution.

• Analyzes business and financial initiatives to measure their effectiveness and impact on KPIs for both the functional department and the overall business.

• Provides constructive feedback and coaching to drive continuous improvement, strengthening both technical and business acumen, while aligning individual team member growth with organizational goals.

• Guides the development and optimization of models and advanced analytics (e.g., regression, time series, segmentation), including ongoing monitoring and variance analysis.

• Establishes and scales reporting frameworks, dashboards, and data products that deliver actionable visibility into performance and business value, while upholding customer service, integrity, and resource efficiency.

• Independently determines and pursues deep-dive opportunities to identify performance drivers, growth opportunities, and operational efficiencies across acquisition, conversion, and implementation processes.

• Maintains a detailed understanding of platforms, data structures, and services to become a reliable source for the organization and contribute to the evolution of analytics capabilities and frameworks.

• Partners closely with Data Engineering and Reporting teams to communicate and collaborate on complex data needs and projects to support business requirements, automation initiatives, and opportunities.

• Guides the design and interpretation of experiments, pilots, and new initiatives to measure impact and support data-driven decision making.

• Fosters a culture of data literacy and self-service analytics by improving accessibility, clarity, and adoption of reporting tools and insights.

• Takes an active approach to talent management by onboarding, mentoring, and inspiring a diverse, highly engaged, and skilled team. Continuously strengthens team capability through talent development, succession planning, and recruitment.

• Performs other duties as assigned.

What You Will Bring:

• Bachelor's degree in a related field (e.g., Business, Economics, Statistics, Analytics) or equivalent experience; Masters preferred. Equivalent combinations of education and relevant experience will be considered.

• A minimum of eight (8) years of increasing responsibility in data analytics, business intelligence, or operations analytics, with demonstrated expertise in cross-functional business and financial data.

• A minimum of two (2) years of experience leading or mentoring analysts or analytics teams, including accountability for performance, development, and delivery of results aligned with organizational objectives.

• Proficiency in data analysis and related technologies, including SQL, DAX,…