Business Control and Operations Specialist - Brussels - Banking

Over deze functie

Our client is an **innovative financial services institution** operating in the Belgian market. Through a strong customer-centric and digital approach, they provide a range of financial solutions while maintaining a strong focus on operational excellence, regulatory compliance, and continuous improvement.

To support their continued growth, they are currently looking for a **Business Support & Operations Specialis** to join their team in Brussels.

Jobomschrijving

* Own and oversee critical operational processes and control frameworks
* Act as the escalation point for complex operational cases and policy-related decisions
* Ensure compliance with internal procedures, **AML/KYC**, GDPR and regulatory requirements
* Manage sensitive customer and account-related operations
* Prepare and analyse **KPI, SLA and regulatory reporting**
* Drive **process improvement** initiatives and operational excellence
* Participate in audits, investigations and risk mitigation activities
* Support the implementation of new products, systems and operational changes
* Develop procedures and provide training to operational teams

* Permanent position within a growing and innovative financial institution
* Competitive salary package complemented by a broad range of fringe benefits
* High-impact role with significant autonomy and responsibility
* Opportunity to contribute directly to operational excellence and strategic initiatives
* Exposure to a wide range of stakeholders across the business
* Dynamic and collaborative working environment
* Professional development opportunities and long-term career prospects
* A culture that values ownership, continuous improvement, and customer focus

BUSINESS SUPPORT / OPERATIONAL CONTROL / BANKING OPERATIONS / RETAIL BANKING / AML / KYC / COMPLIANCE / OPERATIONAL RISK / PROCESS IMPROVEMENT / CUSTOMER OPERATIONS / GDPR / REPORTING / BUSINESS ANALYST / BRUSSELS / FINANCIAL SERVICES / OPERATIONS MANAGEMENT