Business Consultant - Insurance

About this role

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

THE ROLE

The Business Consultant – Insurance Transformation will lead and support large‑scale transformation initiatives across Life, General, and/or Motor Insurance. The role focuses on driving business and technology change from strategy through execution, working closely with senior stakeholders to shape future‑state operating models, digital capabilities, and enterprise solutions.

This is a consulting‑style role requiring strong engagement, problem‑solving, and delivery leadership beyond standard documentation‑focused business analysis.

Key Responsibilities:

1) Insurance Transformation & Change Delivery

• Lead and support enterprise‑level insurance transformation initiatives across core insurance domains (Life, General, Motor)

• Drive transformation outcomes across strategy, operating model design, process re‑engineering, and technology enablement

• Translate business vision and objectives into scalable operating models, target‑state processes, and transformation roadmaps

2) Business & Stakeholder Engagement

• Partner closely with senior business stakeholders, product owners, technology teams, and delivery partners

• Act as a trusted advisor, facilitating alignment between business and technology across complex, cross‑functional environments

• Navigate ambiguity, manage competing priorities, and drive consensus across diverse stakeholder groups

3) Solution Design & Innovation

• Facilitate design thinking sessions, workshops, and working groups to identify innovative and practical solutions

• Lead solution discussions beyond traditional BA documentation, shaping outcomes collaboratively with business and engineering teams

• Drive process re‑engineering initiatives to improve efficiency, customer experience, and operational effectiveness

4) Delivery Enablement

• Convert business requirements into clear, actionable transformation and technology requirements

• Ensure alignment between business intent, solution design, and delivery execution

• Support end‑to‑end delivery from early concept through implementation and adoption

Required Experience

• 8–15 years of experience in insurance transformation, consulting, or enterprise change initiatives

• Strong domain expertise across Life, General, and/or Motor Insurance