Business Centre Manager

About this role

About Deluxe Holiday Homes
Deluxe Holiday Homes is a leading holiday-home and property management company based in Dubai, UAE, managing a portfolio of 700+ premium short-term rental properties with ~230 people across Dubai, Abu Dhabi, Fujairah, and Armenia. We are now opening our own premium business center: a full 23,700 sq ft floor at i-Rise Tower, Barsha Heights, with 125+ dedicated offices, meeting rooms, and a recording studio, opening in November 2026. The center runs on a modern technology stack — workspace management software, smart
access control, and an intelligent BMS — and we expect its manager to use it.

Role Overview
We are looking for a hands-on, decisive Business Centre Manager to own our new business center end-to-end: opening readiness, pre-leasing, daily operations, tenant experience, and the center’s P&L. You are the single point of accountability for filling 125+ offices and
running the whole floor profitably. This is an ownership role, not a figurehead role. We need someone who makes routine decisions — pricing within agreed bands, vendor escalations, tenant disputes, staff scheduling — and reports after, not someone who escalates and waits. If a prospect wants to tour at 7 pm, you are there. If the AC fails on a Sunday, you own the fix.
Note: This role does not include construction or fit-out management (handled by the project team until handover) or marketing production (delivered by the group’s central marketing team under a service agreement). Cleaning and pest control are fully outsourced under
contract.

Key Responsibilities

• Launch Readiness (Pre-Opening)

• Own the opening-readiness plan for a November 2026 launch: licensing steps (trade license activity, Ejari, DED inspection), operational SOPs, and the day-one checklist.

• Set the fee schedule and agreement templates with group legal: private offices, meeting rooms, recording studio, and virtual-office products.

• Run operational snagging and handover from the fit-out project team — sign off door access, HVAC comfort settings, and IT readiness for all 125+ offices.

• Contract and mobilize vendors: cleaning and pest control (contracted provider), IT/network support, F&B partner, and consumables supply.

• Hire and train the opening team — one sales executive and 2–3 front-of-house staff — on a 30-day pre-opening training plan.

2. Pre-Leasing & Occupancy

• Own the occupancy ramp: build a reservation pipeline before opening, convert it to signed agreements from day one, and reach break-even occupancy (60–70%) within the first two quarters.

• Personally run tours and close office deals — this is a selling Centre Manager role, with one sales executive in support.

• Design pre-opening reservation offers (founding-tenant terms, refundable deposits) with group legal so commitments are secured before final inspections complete.

• Build the broker channel: onboard commercial brokers, set commission terms, and keep inventory and pricing current.

• Own pricing within agreed bands — office rates, renewals, meeting-room and studio rates — and report movements after.

• Work the daily leads delivered by the group’s central marketing team; keep CRM data clean and forecast occupancy monthly.

3. Operations & Tenant Experience

• Run daily operations of a 23,700 sq ft floor with 125+ offices: front desk, mail handling, meeting rooms, recording studio, and tenant onboarding/offboarding.

• Lead the front-of-house team (2–3 staff): scheduling, service standards, and full-week coverage — the front desk also dispatches facilities tickets to vendors.

• Own vendor SLAs — cleaning/pest control (contracted provider), IT/network, F&B, and maintenance — and renegotiate when performance or price slips.

• Resolve tenant escalations end-to-end: access control, comfort (HVAC/BMS), and billing disputes — closed, not forwarded.

• Keep the center audit-ready: tenant Ejari registrations, visa-quota documentation, and civil defense/building compliance.

• Protect retention: run renewals ahead of expiry, measure tenant satisfaction, and intervene before an office empties.

4. P&L & Reporting

• Own the center’s P&L: revenue, cost control, and monthly management reporting to the group.

• Run collections to zero aged debt — including PDC management and deposit handling.

• Control operating costs against budget; approve spend within delegated authority and report after.

• Administer the intercompany service agreements (central marketing fee, shared services) and challenge charges that do not deliver.

• Report a monthly occupancy / revenue / pipeline pack to the Founder, flagging risks early — not after they land.

Required Qualifications

• 5+ years running a serviced-office / business center, flex-workspace, hotel, or multi-tenant property operation — at least 2 years in charge of a site or center, UAE experience required.

• Launch experience: you have opened a center, branch, hotel, or site and carried it from pre-opening to stabilization.

• Proven personal B2B sales record — you have toured and closed clients yourself, not only managed sellers. Be ready to name the numbers.

• Team leadership: hired, trained, and managed a front-line team of 3+.

• Working knowledge of Dubai licensing: DED/DET trade licenses, Ejari, and business-center regulatory requirements.

• Decisive operator — you make calls inside your remit and report after. We will reference-check this with previous managers.

• AI tools used daily (ChatGPT, Claude, or similar). Not optional in 2026.

• Fluent English; UAE residency or able to start in Dubai within 60 days.

Preferred Qualifications

• Background at a flex-workspace operator (IWG/Regus, Servcorp, The Executive Centre, or a Dubai business center).

• Hands-on with workspace platforms (Nexudus, OfficeRnD, Optix) and CRM pipeline management.

• Experience selling company-setup products: virtual offices, Ejari packages, license-registration clients.

• Arabic or Russian in addition to English.

• UAE…