Business Applications Supervisor

About this role

Tri-Mach is a leading provider of sanitary stainless steel solutions, specializing in custom equipment and services for the food, beverage, and pharmaceutical industries. For over 30 years, Tri-Mach has remained passionate about providing state-of-the-art machinery and innovative new solutions to our communities' most vital industries.
At Tri-Mach, we believe the formula to creating the best solutions, is having the best people. Recognized as one of Canada's Top Employers, we’ve never lost sight of putting people first, ensuring an open culture driven by respect, support, and building long-term relationships.
We are seeking a highly skilled and experienced Business Applications Supervisor to join our dynamic team. The Business Applications Supervisor is responsible for maintaining, improving, and supporting business applications across the company, while providing guidance and leadership to the Business Applications team. This role blends hands-on technical work with team supervision, ensuring high standards of data integrity, user support, and process documentation. You will work closely with various departments, oversee ticket management, and help drive continuous improvement in business systems. It is crucial that our Business Applications Supervisor promotes a positive company image through safety, quality, consistency, and professionalism.
KEY RESPONSIBILITIES
Support end user tickets on new and existing business applications; oversee ticket resolution and quality
Provide training for new and existing users on all business applications; answer questions as needed
Supervise, mentor, and guide Business Applications team members; foster a collaborative and high-performing environment
Setup and configuration of business applications; manage licensing and permissions
Oversee data entry, data hygiene, and maintenance in ERP, CRM, and other software
Create and review process documentation and instructional materials; ensure consistency and accuracy
Perform and coordinate user acceptance testing; ensure systems meet business requirements
Lead or participate in cross-functional teams to address business or systems issues
Work with IT staff to ensure connectivity and compatibility between systems
Support system upgrades, implementations, and continuous improvement initiatives
Manage relationships with application vendors and developers for third-party support and customization

Requirements
5+ years of experience in business applications, business analysis, or a related field
Experience supervising or mentoring team members is an asset
Strong attention to detail; exceptional analytical and conceptual thinking skills
Excellent documentation skills; experience creating reports and presentations
Competency in Microsoft Office applications including Word, Excel, and Outlook

We Look Forward to Hearing from You!
We are committed to diversity and inclusion. We welcome and encourage applications from candidates of all backgrounds. Accommodations are available upon request during all stages of the recruitment process in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
This role is for an existing position and is actively recruiting.
Tri-Mach Group Inc. does not use artificial intelligence tools when screening, assessing, and selecting candidates for hire.
Salary Range For The Role: $70,000 to $90,000
The salary range provided in this posting is intended as a general guideline. Final compensation will be determined based on a number of factors, including a candidate’s experience, skills, qualifications, and geographic location, as well as internal equity and budget considerations. TMG is committed to offering a fair, equitable, and competitive total compensation package that reflects the value each individual brings to the organization.