Business Analyst - Hospital Operations

About this role

Job Description – Program Manager / Business Analyst
Location: Mumbai
Industry: Healthcare / Hospitals
Experience: 4–8 years
Employment Type: Full-time
About the Role
We are looking for a Program Manager / Business Analyst to support the hospital's Mumbai operations through structured program management, business analysis, performance tracking, and cross-functional coordination.
The role will work closely with leadership and functional teams to identify operational gaps, analyze business performance, improve processes, and drive strategic initiatives.
Key Responsibilities

• Work closely with hospital leadership to drive key operational and business initiatives.

• Track progress of strategic programs and ensure timely execution.

• Analyze hospital performance across key operational and business metrics.

• Prepare dashboards, MIS, and management reports for leadership review.

• Analyze revenue, patient volumes, occupancy, collections, referral trends, and other relevant KPIs.

• Identify operational gaps and opportunities for process improvement.

• Conduct data analysis and convert business data into actionable insights.

• Coordinate with clinical, operations, finance, HR, TPA, marketing, and other teams for cross-functional initiatives.

• Define project timelines, milestones, owners, and deliverables.

• Track action items and ensure closure within agreed timelines.

• Support implementation of new processes, systems, and operational initiatives.

• Develop SOPs, process maps, trackers, and business review formats where required.

• Conduct periodic performance reviews and highlight deviations from targets.

• Support leadership in decision-making through data-backed analysis.

• Identify risks, dependencies, and bottlenecks and proactively escalate them.

• Drive continuous improvement initiatives across hospital operations.
Key Skills

• Strong analytical and problem-solving skills.

• Excellent Excel and data analysis skills.

• Experience in preparing MIS, dashboards, and management presentations.

• Strong project/program management capabilities.

• Excellent stakeholder management and communication skills.

• Ability to work with cross-functional teams.

• Strong attention to detail and ownership.

• Ability to translate data into clear business insights.
Preferred Background
Candidates with experience in hospital/healthcare operations, management consulting, business analytics, program management, healthcare strategy, or business analysis will be preferred.
Experience with Excel, Power BI, SQL, or other data-analysis tools will be an advantage.