Business Analyst (Change Management Manager)

About this role

We are seeking a dedicated and detail-oriented Business Analyst to join our team, specializing in Change Management and Change Enablement to join our Transformation Programme Office within the IT Group. In this role, you will work closely with cross-functional product teams to assess, design, and implement effective change strategies that ensure the smooth transition of on-premise systems to evergreen cloud-based products, coupled with product management operating model. Your ability to analyze our organization needs and translate them into actionable plans will be key to driving successful change initiatives, fostering stakeholder engagement, and ensuring readiness for change.

As a Change Management Manager, you will:

• Lead the efforts to create a Change Strategy / Change Plan, develop stakeholder engagement plan, design and execute different change management initiatives, plan and design communications interventions, enable training upskilling of people impact by change and coaching the product team for a successful change.

• Leverage the insights coming from the change management related data and analytics to design and adjust change strategies. You will be expected to know how to conduct change impact analysis, how to conduct stakeholder analysis, how to design various change management initiatives and how to drive change adoption.

• Build and develop relationships through leadership engagement and collaborative dialogue with product teams / leadership to align project objectives, key messages and desired behavior shifts.

• Maintain regular touchpoints featuring interdependence with Enterprise Architect team and other stakeholders to drive close cross-team collaboration to foster alignment.

• Develop an astute understanding of our business/ops users level of understanding on product management and operating model, and facilitating business and people readiness for a smooth product management and operating model adoption.