Business Analyst

About this role

Who We Are Claritas Rx uses AI and predictive modeling to help rare disease and specialty brands remove the barriers that keep patients from accessing and staying on the treatments they need. By uniting the most complete view of the patient journey with purpose-built technologies, we predict and resolve access challenges before they disrupt care, combining advanced analytics, real-world data, AI, and CRM capabilities to increase start and refill rates, reduce abandonment, and improve brand performance. Our mission is to ensure patients with chronic, life-threatening diseases receive the support that enables the greatest benefit from their therapy. Simply put, our promise is progress for every patient journey. This is the opportunity to help shape a first-in-industry digital health solution alongside a team of mission-driven professionals. We were named one of Inc.'s Best Workplaces in 2025 and recognized on the 2025 Inc. 5000 list, and our team genuinely respects and supports each other. We thrive on being fast-paced, innovative, and results-driven, and our employees enjoy a flexible, collaborative work environment, unlimited PTO, stock options, and a growing set of tools and technology to drive innovation for our customers.

The Position Our Ascend 2.0 platform represents the next generation of our delivery capability — a standardized, scalable implementation model that enables faster, higher-quality client onboarding across our specialty pharmacy data ecosystem. The Business Analyst is the primary technical executor of the Ascend 2.0 platform configuration. The top expectation of this role is the ability to lead and manage spec negotiations with data partners — ensuring that inbound and outbound data file specifications are aligned with the Ascend 2.0 data model before configuration work begins. This requires both deep technical fluency in specialty pharmacy data structures and the communication skills to drive data partners toward compliant, complete specifications without compromising go-live timelines. Working from the Configuration Blueprint produced by the Delivery Director, the BA owns all data mapping, platform configuration, and internal quality assurance before any client-facing testing begins. The BA operates as a critical resource within the Ascend 2.0 implementation team — interfacing with Engagement Managers, Delivery Directors, and Customer Engineering — and is expected to communicate capacity constraints proactively given the demands of a multi-client portfolio. As a member of the Delivery and Operations team, the BA is responsible for executing implementation configuration work, conducting rigorous internal QA, and ensuring that nothing advances to UAT without sign-off. The BA is the standard-vs-custom decision support layer for data: identifying when client requests require escalation to Product or Customer Engineering versus when they can be addressed within the standard data model. Role is primarily remote with occasional travel requirements.

Key Accountabilities Data Partner Spec Negotiation ★ Primary Accountability Lead spec negotiations with specialty pharmacy and other data partners to ensure inbound and outbound file specifications are fully aligned with the Ascend 2.0 data model before configuration begins — this is the single most critical function of the role Review partner-submitted data specifications for completeness, field-level accuracy, and model alignment; document gaps and drive resolution directly with the data partner Negotiate field mappings, list-of-values (LOVs), file formats, and delivery cadences with data partners, escalating to the Engagement Manager only when partner alignment cannot be achieved at the working level Validate test files against finalized specifications and flag discrepancies before data enters the pipeline; maintain a clear record of spec versions and sign-off status across all active partners Translate data partner constraints into actionable decisions for the implementation team — identifying what can be resolved through configuration, what requires a spec exception, and what must route to Customer Engineering

Platform Configuration & Data Mapping Own all platform configuration work: data mapping, configuration tooling, business logic implementation, and front-end reporting setup — all driven by the Configuration Blueprint received from the Delivery Director Review data specifications produced in collaboration with the Engagement Manager; proactively flag data model mismatches or gaps prior to configuration work beginning Load data into the pipeline using configuration tooling once specifications are finalized and signed off by relevant stakeholders Collaborate with Customer Engineering on the handoff of data mapping for standard data model onboarding; provide CE with the context needed for custom build workstreams

Internal QA & Quality Standards Conduct internal QA testing of all configuration work prior to partner or client-facing testing — nothing advances to UAT without BA sign-off Track and resolve defects identified during internal QA and UAT for all configuration-related issues Perform quality control procedures to assure configurations and data quality meet acceptance criteria prior to go-live Develop and maintain QA documentation, test case frameworks, and checklists that support repeatable, auditable testing across implementations

Escalation & Non-Standard Request Routing Identify whether client requests fall within the standard Ascend 2.0 data model, require configuration adjustment, or require escalation — to Product for roadmap consideration or to Customer Engineering for custom build Document and route non-standard requests with clear business need descriptions and technical context so that Product and CE can act without re-scoping Conduct change impact analysis to assess how updates or non-standard requests may affect system performance and configuration decisions

Cross-Functional Coordination Consult…