Brokerage Client Service Associate

About this role

<div class="content-intro"><p><strong>Who We Are:</strong></p> <p>Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our <a href="https://alpaca.markets/blog/alpaca-raises-150-million-at-a-1-15b-valuation-to-build-the-global-standard-for-brokerage-infrastructure/">recent Series D funding round</a> brought our total investment to over $320 million, fueling our ambitious vision.</p> <p>Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.</p> <p>Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of <strong>opening financial services to everyone on the planet</strong>. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.</p> <p>Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.</p> <p> </p> <p><strong>Our Team Members:</strong></p> <p>We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!<br><br>We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.</p></div><h3><strong>Your Role:</strong></h3> <p>Join Alpaca's Brokerage team supporting our B2B clearing platform and the broker partners building modern investing experiences on top of our APIs. As a Brokerage Client Service Associate, you'll serve as a trusted operational and service partner, helping broker partners and clients navigate brokerage operations, trading, account services, and API-enabled workflows.</p> <h3><strong>Things You Get To Do:</strong></h3> <ul> <li>Serve as the primary point of contact for broker partners and institutional clients, delivering timely and accurate support across brokerage operations</li> <li>Resolve a diverse range of brokerage inquiries spanning account services, trading, transfers, funding, and operations</li> <li>Process brokerage operational requests including account maintenance, order entry, fund distributions, journals, transfers, and other back-office activities while ensuring accuracy, regulatory compliance, and timely execution</li> <li>Partner cross-functionally with Brokerage Operations, Trading, Customer Success, Sales, Solutions Engineering, Product, and Engineering to resolve client issues and improve operational processes</li> <li>Provide first-level technical support for brokerage platform functionality, API usage, and workflow questions, escalating complex issues to Product or Engineering as needed</li> <li>Investigate client issues, identify root causes, and drive timely resolution by coordinating across internal teams</li> <li>Identify recurring client issues and partner with Product, Engineering, and Operations to improve workflows and the overall client experience</li> <li>Support ad hoc projects and operational initiatives as assigned by management</li> </ul> <h3><strong>Who You Are (Must-Haves):</strong></h3> <ul> <li>Excitement for Alpaca's mission and the future of financial technology</li> <li>1–3 years of experience in brokerage operations, client service, financial services, or the securities industry</li> <li>FINRA Series 7 license preferred, or ability to obtain within six months of hire</li> <li>Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment</li> <li>Excellent written and verbal communication skills, with the ability to explain brokerage concepts clearly to both technical and non-technical audiences</li> <li>Working knowledge of FINRA, SEC, and broker-dealer regulatory requirements</li> <li>Familiarity with KYC, CIP, AML, and account onboarding processes</li> <li>Comfortable navigating ambiguity, adapting to evolving processes, and continuously improving operational workflows</li> <li>Ability to collaborate effectively in a remote-first environment</li> <li>Demonstrated ownership, curiosity, and a willingness to take on new challenges</li> </ul><div class="content-conclusion"><h3><strong>How We Take Care of You:</strong></h3> <ul> <li style="font-weight: 400; text-align: justify;"><span style="font-weight: 400;">Competitive Salary & Stock Options</span></li> <li style="text-align: justify;">Health Benefits</li> <li style="font-weight: 400; text-align: justify;"><span style="font-weight: 400;">New Hire Home-Office Setup: One-time USD $500</span></li> <li style="font-weight: 400; text-align:…