Billing Operations Specialist

About this role

This is a remote role; however, we only operate in the following states: AZ, FL, GA, IL, IN, MA, MI, MN, MO, NJ, NY, NC, OH, PA, TX and WI.

ABOUT US

SCH Services provides centralized enterprise support across the SCH Capital Holdings, Inc. family of brands (SullivanCotter, Clinician Nexus, C3 Nonprofit Consulting Group & Lotis Blue). Through integrated expertise in finance and accounting, human resources, information technology, legal and compliance, marketing, administrative operations, and learning and development, the organization enables each operating company to focus on delivering exceptional client value while maintaining strong governance, operational excellence, and scalability.

Committed to aligning enterprise workforce capabilities with long-term business strategy, SCH leverages data-driven insights, AI-enabled frameworks, and collaborative partnerships with executive leadership and HR to drive measurable improvements in workforce productivity, employee engagement, and organizational readiness across its business units.

JOB SUMMARY

Perform billing and accounts receivable functions by working collaboratively with Support Specialists, consulting staff, and other associates to support the enterprise’s initiatives. Assist with project management and train other associates.

The Billing Operations Specialist is responsible for delivering timely and accurate client billing across the enterprise. This role supports accounts receivable, billing quality assurance, and invoice processing, while also providing secondary operational support for associates that may include, but is not limited to, travel and associate expense operations, scheduling, and client team support on various administrative client matters.

Working closely with the Revenue Operations and Systems Manager, this position partners with Finance, HR, IT, consulting staff, and client teams to ensure billing accuracy, maintain policy compliance, and identify process improvements. The Specialist also contributes to documentation, training, and project management activities to enhance enterprise-wide financial operations.

PRIMARY ACCOUNTABILITIES

Billing and Accounts Receivable

• Collaborate with Support Specialists and associates to validate and manage the processing of invoicing data, resulting in accurate and timely client billing for all service lines

• Conduct monthly billing QA reporting, including pre-bill adjustments, mark-ups, invoice consolidations, addition of value-added fees and data charges

• Analyze client work in progress (WIP), prepare and format invoices, coordinate approvals and finalize or reinstate when needed

• Work with consultants to modify invoice details, enter new clients and project codes, and maintain accuracy and compliance with contract specifications

• Assist client teams with accurate capture and approval of billable time and expenses

• Submit finalized invoices by auto e-bill or client-specific portals, ensuring write-offs are properly documented and approved

• Monitor accounts receivable balances, aged receivables and WIP; resolve billing issues and client inquiries

• Maintain accurate client billing information updating in coordination with associates and client teams

• Serve as a subject matter expert on the enterprise’s billing process and related software

Operational Support and Process Improvement

• Continually identify and implement process improvements in billing, time tracking, and travel expense workflows in collaboration with Shared Services departments and business unit leaders

• Process or serve as a backup for staff record updates (new hires, role changes, permissions) in coordination with HR

• Help maintain system integrity and assist with upgrades, integrations, and administration of billing, timekeeping, and expense management platforms

• Assist with project management activities in support of Finance and Operations initiatives, and support travel coordinators with expense submissions

• Train associates and consulting staff on billing and expense procedures, systems, and best practices

• Support administration of the organization’s T&E policy by reviewing and monitoring expense submissions and corporate card activity, ensuring compliance with IRS and internal guidelines, and escalating policy exceptions as needed

• Contribute to internal communications, documentation, and knowledge sharing to ensure consistency across teams

• Manage special projects, provide subject matter expertise, and train or mentor other billing support staff

• Interact with department leaders, consultants, or other associates to troubleshoot complex issues

• Reissue approved reinstated invoices when changes are required

• Assist with creating and maintaining documentation of procedures regularly to ensure they are up to date and accurate

KNOWLEDGE, SKILLS & ABILITIES

Required Qualifications

• Associate's degree or an equivalent combination of education and relevant work experience, including a minimum of five years of related experience.

• Advanced proficiency in billing and expense platforms (e.g., SAP Concur, IRIS/STAR), Excel, and Microsoft Office 365

• Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously in a fast-paced, high-pressure environment

• Excellent problem-solving, attention to detail, and accuracy, with the ability to interpret contracts and apply billing terms appropriately

• Highly organized, self-motivated, and adaptable, with the ability to shift priorities comfortably, take initiative, and follow through on issues in a timely manner

• Strong interpersonal skills and the ability to work professionally and collaboratively with clients and colleagues at all levels

• Team-oriented mindset with a commitment to personal and organizational success

Preferred Qualifications

• Experience with accounting software

• Understanding of the not-for-profit health care industry

• Experience in a consulting or…