Billing Analyst

About this role

<div class="content-intro"><p>To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles <a href="https://guild.com/careers" target="_blank">here</a>.</p> <p>We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of <a href="https://guild.com/careers/people-manager-expectations">Guild’s people managers</a> — helping you know what to expect from your experience here.</p> <p>If you are an Internal Candidate, please apply via our <a href="../../internal_job_board">Internal Job Board</a>. </p> <p>----</p></div><p>As a Billing Analyst at Guild, you'll manage billing and payment operations across our marketplace — ensuring tuition, revenue, and employer benefit dollars move accurately and on time. You'll investigate root causes of payment discrepancies, navigate complex partner scenarios, and drive process improvements and AI-enabled solutions that increase the team's capacity over time.</p> <p><strong>As a Billing Analyst you will:</strong></p> <ul> <li>Proactively analyze and resolve aged receivables, unapplied credits, and open invoices while leading collections escalations across Partner accounts to recover outstanding tuition and revenue share funds.</li> <li>Review new partner contracts for billing variances and manage the full onboarding/offboarding lifecycle, including invoicing setup, task coordination, and accurate documentation.</li> <li>Manage end-to-end cash application operations, including check processing, audit-ready recordkeeping, and compliance with Guild's internal control standards.</li> <li>Proactively identify and drive opportunities for process optimization, automation, and documentation improvements that increase efficiency and accuracy across billing operations.</li> <li>Champion the adoption of AI-assisted solutions to reduce manual effort and improve team capacity, actively experimenting with tools and contributing ideas for greater operational efficiency.</li> <li>Ensure accurate and timely processing of tuition, revenue, and employer benefit dollars across Guild's marketplace, maintaining effective approval processes and distributing invoices and partner files through the correct mechanisms.</li> <li>Investigate and resolve partner and internal stakeholder inquiries related to invoicing, payments, and billing discrepancies with accuracy and professionalism, joining external partner calls as a subject matter expert when needed.</li> <li>Contribute to time-sensitive cross-functional projects that require a high level of execution and attention to detail.</li> </ul> <p><strong>You are a strong fit for this role if you have:</strong></p> <ul> <li>Degree in Finance, Accounting, or other mathematical or technical area(s), or 5+ years of relevant work experience in a detail-oriented environment with high expectations of precision</li> <li>A self-starter demeanor with proven time-management skills and the ability to work independently, while managing multiple work streams in a fast-paced, evolving work environment</li> <li>Analytical, detailed, and process-oriented tendencies</li> <li>Comfort collaborating with others - both internally and externally to execute on billing enablement</li> <li>A drive to problem solve and to resolve issues and incidents</li> <li>Experience working with a billing / payment system (potentially in a financial or healthcare environment) that requires near perfect execution; NetSuite experience preferred</li> <li>Intermediate to advanced Excel and/or Gsheet knowledge</li> <li>A desire to perform and maintain high standards of work & accuracy</li> <li>Experience with AI tools and AI-assisted solutions that reduce manual effort and improve team effectiveness.</li> <li>Something else? Wonderful, we’re curious to learn more about you!</li> </ul> <p><strong>Where you'll work</strong></p> <p>This is a <strong>hybrid role</strong> based at Guild's Denver headquarters. You'll be expected in the office a <strong>minimum of 3 days per week</strong>, with flexibility on specific days worked out with your manager.</p> <p> </p> <p><em>We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $90,000 - $100,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.</em><br><br><strong>Posting Date</strong>: July 22, 2026<br><strong>*This role will stay open for a minimum of 3 days.</strong></p><div class="content-conclusion"><p>Guild partners with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, Spectrum, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent, enabling workers to gain skills for in-demand roles and companies to stay agile. </p> <p>By connecting employees to real-world learning, coaching, and career support,…