Bilingual Resident Services Specialist - Sandy Springs, GA

About this role

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As a Resident Services, Specialist within Cortland’s centralized Contact Center, you will serve as the primary point of contact for our valued residents, ensuring every interaction reflects our commitment to exceptional service. In this role, you’ll play a vital part in fostering strong resident relationships, resolving concerns promptly, and driving satisfaction and retention through service excellence. Success requires adaptability, empathy, and the ability to thrive in a fast-paced, dynamic environment.

• Respond to incoming resident calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach.

• Maintain consistent, clear communication with multiple residents simultaneously, providing timely updates and guidance.

• Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary.

• Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing…