Bilingual Representative (English - Spanish Speakers)

About this role

WHAT YOU'LL OWN

Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries

Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility

Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language

Coordinate with attorneys and law firms to collect required documentation and case updates

Assess case eligibility and route to the appropriate funding team for review and approval

Maintain accurate, detailed records of every client interaction and case progression

Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams

Uphold data privacy, compliance standards, and professionalism at every touchpoint

WHO YOU ARE

3+ years of experience in a customer service, call center, or client-facing role (Required)

Fluent in both English and Spanish — written and verbal (Required)

Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus

A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds

Patient and composed — especially when clients are in vulnerable or high-stress situations

Detail-oriented and accurate when handling sensitive legal and financial information

Comfortable managing multiple cases simultaneously with consistent follow-through

Flexible with shifting schedules and fully dependable in a remote work setup

WHAT WE OFFER

Full-time remote work with a complete WFH support program

Maxicare HMO + PhilHealth coverage

SIL, PTO, and a special birthday leave

Paid vacation leave

Zero-interest employee loan program

Performance bonuses and merit-based recognition

Monthly Gen Pow-Wows and team engagement events with prizes

Arvios Leadership Development Academy and workshop programs

Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

Stable internet connection with at least 100 Mbps postpaid

Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)

Noise-Cancelling Headset

Dual Monitor is mandatory

Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Originally posted on Himalayas