Bilingual Patient Engagement Associate I

About this role

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Note: We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our [email protected] inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner.

Where You'll Be
This position will be remote, but must be able to attend an in-person final interview in Houston, Texas on August 13th or August 14th. The role will require working one of the following shifts in either Central or Eastern time:

• 9:00am-5:30pm

• 11:00am-7:30pm

What You’ll Do

As Patient Engagement Associate with Imagine Pediatrics, you will be responsible for telephonic outreach to prospective members (parents, family members, caregivers) and helping them get enrolled and set up with Imagine’s app-based technology. Your responsibilities will include:

• Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.

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