Bilingual Executive Travel Assistant

About this role

Bilingual Executive Travel Assistant
Does Luxury speak to you? As an Executive Travel Assistant, you will anticipate needs, create exceptional travel experiences, find solutions, and deliver outstanding service as the single point of contact for our highest-tier Members, providing personalized recommendations and exclusive Concierge services that truly define luxury.
If so, we invite you to become a part of our dynamic team, where, you’ll be the voice behind ensuring seamless VIP experiences, responding to calls and emails with empathy, creativity, and a commitment to excellence. You’ll craft personalized solutions that reflect the luxury and care Accor is known for worldwide.
Join a team that values innovation, celebrates diversity, and empowers you to grow every day. Your passion for service will not only be recognized — it will make a real difference.
Reporting to the Team Leader, Customer Care

Responding to our top tier Members’ requests and questions via email and phone, as their single point of contact; planning flawless experiences based on your recommendations in both French and English

Acting as their Concierge prior to arrival, proactively curating personalized travel by making recommendations and setting up on-site activities and services

Anticipating our Members’ needs and ensuring their experience exceeds expectations

Supporting our Members throughout their stay and beyond, including assisting with restaurant reservations, transportation, unexpected travel delays, and more

Accurately scheduling and executing tasks to ensure a seamless experience

Researching, recommending, and fulfilling Member requests while providing program benefit information and support

What's In It for You:

$22.35 hourly, which includes the premium for Bilingual language skill

Earn an additional $1.00 per hour shift premium for hours worked after midnight

$300 Annual Wellness Subsidy to invest in your well-being

4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training

Volunteer Time Off: Enjoy 1 paid day off each year dedicated to community service

A predictable work schedule that provides 2 consecutive days off

Remote Work Flexibility: you will enjoy the flexibility and convenience of training and working remotely from home

Comprehensive Benefits: Medical and Dental coverage provided for you and your family, with premiums paid by the company, plus a company matching pension plan of up to 5%

Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world

What you need to be successful:

Professional fluency in both French and English, spoken and written, is required

Excellent communication skills, with the ability to write and speak to guests professionally and warmly, in both official languages, with diverse individuals from around the globe

Experience and/or education in Hospitality, Tourism, Sales, Customer Service, Contact Centre or Luxury Sales and Service

Experienced in handling a range of customer requests, an exemplary positive attitude and a passion for offering unparalleled customer service

Creative problem-solving and decision-making skills, proactive and a strong team player

You are an organizer, and can demonstrate when you have prioritized, followed up and delivered on deadlines

Computer proficiency with excellent knowledge of Microsoft Office and internet browsers; Salesforce is an asset, and you can adapt easily to new technology. Ability to navigate multiple computer programs simultaneously while conversing with guests

Flexibility to be scheduled evenings, weekends and holidays

Location and Availability information:

Position is Home Based only. Note: Centre-Based or Hybrid are not an option

Training is done virtually

Must be legally entitled towork full time in Canada

This is full-time, permanent, career position, we are not hiring for part-time schedules, and we do not offer temporary positions for students during school breaks

Must be residing in and intending to work from NB, NS, PEI, QC, ON

You must be flexible and available to work shifts, including evenings, weekends, and holidays, with 2 scheduled consecutive days off

Must have a direct connect high-speed internet connection (not wireless or satellite) and a suitable home office workspace

Your team and working environment:
Executive Travel Assistants are a specialized team of dedicated experts focused on delivering unparalleled luxury service and creating curated guest experiences for our top-tier, invitation-only Members. We foster a collaborative and dynamic work environment that empowers our team to consistently achieve excellence while supporting one another.
Why Accor Global Reservation Centre?
Our inclusive culture values diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Apply by 4:00pm ADT Friday, Aug 7, 2026
How to Apply: Use Keyword: Moncton
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Hospitality is a work of heart!
About the Accor Global Reservation Centre Moncton
For over 30 years, we've proudly called Moncton home, earning our reputation as an employer of choice and a pillar of the community. At Accor we create unforgettable luxury experiences with heart.
Step into a role where every day brings growth, connection, and impact. Our welcoming culture celebrates diversity, fosters meaningful relationships, and champions responsible hospitality.…