Bilingual Clinical Support Specialist (Temp-to-Hire)

About this role

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Based in San Francisco, <a href="https://www.arine.io/" target="_blank">Arine</a> is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. </span></p> <p style="line-height: 1.3;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="text-decoration: underline;">Why is Arine a Great Place to Work?:</span></span></strong></p> <p></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Outstanding Team and Culture -</strong> Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence. </span></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Making a Proven Difference in Healthcare -</strong> We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.</span></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Market Opportunity -</strong> Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.</span></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Dramatic Growth -</strong> Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.</span></p></div><p style="line-height: 1.3;"><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>The Role:</strong></span></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.</span></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Under the supervision of a Clinical Support Lead, you will make outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform. These calls may involve obtaining and accurately documenting health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition, you will answer inbound customer support requests and handle other assigned duties.</span></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is a patient-facing, phone-based role in a call center–style environment where you will spend the majority of your day engaging with patients, providers, and pharmacies by phone. We are seeking a patient-centric, compassionate problem solver who is self-motivated, receptive to coaching and feedback, and thrives on helping others navigate healthcare challenges.</span></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Success in this role requires strong communication skills, attention to detail in…